Michelle Chavez
McFarland,CA
Summary
Personal Mission Statement: My mission is to lead with hope, humility, as well as to be an example and to help provide opportunities, resources, and tools for at risk youth & underserved families to inspire different futures and outcomes.
Overview
13
13
years of professional experience
Work History
Case Manager
Bakersfield Angels Non Profit
Bakersfield, CA
09.2021 - 11.2023
- Assisted in planning, attended, occasionally co-hosted/emceed and served at events including fundraising, community awareness initiatives, and events for families/children.
- Built and maintained partnerships with local agency's, departments, different organizations, youth, families, and volunteers.
- Created case profiles, gathered stories to be used in impact reports and marketing, and tracked data on the success of each match.
- Ability to speak about programs during networking and/or presentations for volunteer recruitment.
- Conducted the training of all volunteers, and monitored the ongoing success and challenges with matched cases by engaging volunteers in monthly reports and engaging families in regular dialogue about progress and impact of the program.
- Engaged in discussions around sensitive topics including child welfare, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and relational concerns.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
- Contributed to fundraising events as well as preparation of public relations materials.
- Helped organized group activities to provide socialization opportunities for clients.
- Developed trusting relationships, collaborated well with community partners and served as an advocate.
Credentialing Coordinator & Executive Assistant
Adventist Health
Bakersfield, CA
01.2019 - 09.2021
- Managed the appointment and reappointment processes for the medical staff, ensuring compliance with medical staff bylaws, rules, regulations, and accreditation standards.
- Managed efficient communication, built and maintained professional relationships with physicians, different departments and providers.
- Also promoted to Executive Assistant to Chief Medical Officer and assisted with marketing campaigns and events.
Human Services Assistant
Dept of Human Services
Bakersfield, CA
12.2014 - 03.2018
- Collaborated with other professionals to coordinate long-term plans for clients.
- Advised clients on available resources such as financial assistance, legal aid, housing options, and medical services.
- Worked closely with family members to establish healthy communication patterns within households.
- Liaised with social workers, CPS and attorneys.
- Facilitated activities for client interaction and social support such as table games, playing music and exercising.
- Collaborated with social workers to support patients.
- Attended court hearings with clients to provide moral support and guidance.
- Provided emotional support to individuals, families, and groups facing difficult life situations.
Police Office Technician/911 Dispatcher
McFarland Police Dept
McFarland, CA
04.2013 - 12.2014
- Dispatched using computer aided dispatch system and 9-1-1 system
- Received and transmitted emergency and non-emergency calls from the public requesting police, fire, medical, animal control or other services
- Determined nature, location, and priority of call
- Dispatched and/or forwarded to the appropriate agency for service
- Maintained contact, status, and location of police units
- Monitored information from various computer systems, made inquiries, and entries into state/local system
- Received confidential information from County, State, and Federal computer data banks through the operation of computer terminals; monitored stolen property, crime areas of city and repeat offenders for investigative support
- Performed various record keeping, filing, indexing, and other general clerical work
- Assisted in preparation for court packets, crime reports, and processing of citations
Call Center Scheduler & Auditor
WestStar Trucking/Oxy Petroleum Shafter/Bakersfield
03.2011 - 11.2012
- Collected and maintained accurate data for Occidental Petroleum, took and kept track of all fluid and material orders for work being done at various wells, rigs, leases and locations in Texas and New Mexico
- Scheduled trucks directly with different companies such as Nabors and Key Energy as well as ordering materials needed such as tubing, casing, rods, and tanks from vendors and warehouses
- Also set up jobs such as trailer releases and rig moves
- Created and sent out detailed orders in both Adobe pdf format as well as Office Excel
- Answered phones, was responsible for vast amounts of data entry, data extracts, maintained orders and kept in contact with customers, trucking companies, and vendors via email and phone.
Education
Certificate of Acheivement in Progress - Communications
Bakersfield College
Bakersfield, CAHighschool Diploma -
McFarland High School
Sociology/Communications/Liberal Arts - AAT -
Bakersfield College
Skills
- Social Work
- Community Outreach
- Relationship building
- Coaching
- Advocacy
- Community Engagement
- Cultural Awareness
- Soft Skills
- Collaborating
- Building Empowerment
- Communication Training
- Task Management
- Social Media
- Non Profit Organizations
- Public Speaking
- Strategic Thinking
- Administrative Assistance
- Experience in working with Physicians
- Law Enforcement Communications
- Conflict Resolution
- Emotional awareness
- Professionalism
- Excellent Communicator
- Interpersonal Skills
- Mentorship
- Case Management
Awards and Acknowledgements
- Latina Leaders of Kern County Institute Graduate 2023
- Cesar E. Chavez Certificate in Leadership SkillsCertified in Public Safety Dispatching by the Bakersfield Police Department
- Certified by the US Dept. of Homeland Security and Emergency Management Institute in National Incident Command and Crisis Response
Personalwhy
To help create safe + relational spaces so that others feel seen, supported, and guided so that the marginalized become empowered and equipped to change narratives, statistics, communities and generations to come.
Affiliations
- Events Committee for the Women's Ministry at Church of God
Accomplishments
- Deans List Bakersfield College
- Cesar Chavez Leadership Award (Ethnic Studies)
References
References available upon request.
Timeline
Case Manager
Bakersfield Angels Non Profit
09.2021 - 11.2023
Credentialing Coordinator & Executive Assistant
Adventist Health
01.2019 - 09.2021
Human Services Assistant
Dept of Human Services
12.2014 - 03.2018
Police Office Technician/911 Dispatcher
McFarland Police Dept
04.2013 - 12.2014
Call Center Scheduler & Auditor
WestStar Trucking/Oxy Petroleum Shafter/Bakersfield
03.2011 - 11.2012
Certificate of Acheivement in Progress - Communications
Bakersfield College
Highschool Diploma -
McFarland High School
Sociology/Communications/Liberal Arts - AAT -
Bakersfield College
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