Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle che

Rosemead,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience

Work History

Sale Representative

Baja Michelada
05.2025 - Current
  • Cultivated relationships with clients to enhance customer loyalty and retention.
  • Identified upselling opportunities through thorough product knowledge and market analysis.
  • Conducted presentations to effectively communicate product benefits and features.
  • Managed customer inquiries to ensure timely resolution and satisfaction.
  • Collaborated with marketing team to develop campaigns that increased product visibility.
  • Trained new sales representatives on best practices and company policies.

Operation Team Leader

Mainfreight Logistics
11.2021 - 04.2025
  • Warehouse operation account manager which involves processing various purchase orders.
  • Process orders for customers by preparing and packaging orders for customers to be shipped to various locations.
  • Provide excellent customer service by keeping in constant contact via email with account managers to ensure the accuracy of each order place.
  • Track all orders using different MS office software such as Excel and Outlook.
  • On a weekly basis complete over 700 pallet orders.
  • Increased customer satisfaction with timely issue resolution and proactive communication strategies.
  • Oversaw inventory management systems that minimized shortages while maintaining optimal stock levels at all times.

Customer service / Retail Sale Associate Cashier

The Children Place
11.2018 - 10.2021
  • Assisting customers by providing excellent customer service and ensuring that any questions they may have are answered.
  • Ensure that the end of day cashier report is balanced based on the in-house system.
  • Process online orders using in-house procurement software.
  • Ensure that all areas of the store locations are up to policy to avoid any hazards.
  • Operated POS terminals and cash drawer balancing.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Assisted customers by answering questions and fulfilling requests.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.

Shipping and Receiving Clerk

Hot Topic Warehouse
02.2016 - 03.2017
  • Manage and prepare online orders on average of over 200 per day.
  • Work in conjunction with our shipping department to ensure that all online orders are processed in a timely manner.
  • When needed assist the shipping department in packaging and shipping department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.

Customer service / Retail Stock Clerk

Forever 21
10.2012 - 11.2015
  • Provided excellent cashier services by processing both cash and credit card payments.
  • Balancing end of the day cashier reports to ensure accuracy.
  • Assist customers in ensuring that their needs were met and answering any product related questions.
  • Provide assistance with the stock room department to ensure that all inventory was accounted for.
  • Assist with receiving of new inventory and process the new inventory.
  • Maintained a safe and clean work environment through regular cleaning tasks and hazard identification.

Customer service / Receptionist

Fry’s Electronics Inc.
09.2005 - 11.2006
  • Assisted in various cashier duties such as process payment and ensure that all daily transaction were accurate.
  • Provide excellent customer service to our customers by processing any rebate requests they may have.
  • Answered main line to assist customers and direct them to the appropriate department.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma - undefined

Gladstone High School
Azusa, CA
06.2004

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales closing
  • Product and service sales
  • Client service
  • Sales consultation
  • Closing techniques
  • Expense reporting

Timeline

Sale Representative

Baja Michelada
05.2025 - Current

Operation Team Leader

Mainfreight Logistics
11.2021 - 04.2025

Customer service / Retail Sale Associate Cashier

The Children Place
11.2018 - 10.2021

Shipping and Receiving Clerk

Hot Topic Warehouse
02.2016 - 03.2017

Customer service / Retail Stock Clerk

Forever 21
10.2012 - 11.2015

Customer service / Receptionist

Fry’s Electronics Inc.
09.2005 - 11.2006

High School Diploma - undefined

Gladstone High School

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