Michelle Chisholm
Laurel,MS
Overview
34
34
years of professional experience
Work History
Director of Financial Aid
Southeastern Baptist College
Laurel, MS
06.2022 - Current
- Analyzed student data to determine eligibility for need-based assistance.
- Assessed student needs through individual meetings, phone calls or emails.
- Ensured compliance with relevant laws governing Title IV programs as well as other applicable regulations.
- Responded promptly to inquiries from students, faculty, staff or parents regarding the availability of financial aid resources.
- Established and maintained relationships with external organizations to ensure compliance with government regulations and funding policies.
- Maintained records of all fund disbursements according to established guidelines.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Processed financial aid documents and completed basic verification of information.
MSIS Clerk
Jones County School District
Laurel, MS
01.2007 - 12.2019
- Created memos, letters, emails, reports, presentations as requested by management.
- Scanned documents into digital formats ensuring accuracy of content.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Verified accuracy of all paperwork prior to submission for processing.
- Performed data entry tasks to update customer accounts records.
- Provided excellent customer service to ensure satisfaction.
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Supported office clerical functions using word processing and other software, email and office machines.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Processed and prepared business or government forms and expense reports.
- Computed, recorded and proofread data or reports.
Loan Officer
South Alabama Cares
Foley, AL
06.1990 - 12.1999
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Explained various types of loans available to customers and their associated terms and conditions.
- Negotiated terms and conditions of loan contracts.
- Developed and maintained relationships with potential customers to increase loan business.
- Analyzed financial data to determine the feasibility of granting loans.
- Assisted in the development of new products and services for loan customers.
- Identified opportunities for cross-selling additional products and services.
- Provided customer service support throughout the entire process from application through closing.
- Verified accuracy of loan documents prior to approval.
- Attended periodic training sessions related to consumer lending operations.
- Approved or denied loan applications based on established guidelines.
- Delivered high levels of customer service to facilitate smooth processes.
- Reviewed loan agreements to confirm completeness and accuracy.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Performed daily maintenance of loan applicant database.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Located and suggested loan packages that met client needs and priorities.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, AL06-1989
Associate of Arts -
Southeastern Baptist College
Laurel, MSSkills
- Grant Management
- Financial Aid Administration
- Student Counseling
- FAFSA guidelines
- Financial Aid Applications
- Federal Student Aid regulations
- Data Verification
- Financial Counseling
- Confidentiality
- Self Motivation
- Goal Setting
- Problem-solving aptitude
Timeline
Director of Financial Aid
Southeastern Baptist College
06.2022 - Current
MSIS Clerk
Jones County School District
01.2007 - 12.2019
Loan Officer
South Alabama Cares
06.1990 - 12.1999
High School Diploma -
Mary G Montgomery High School
Associate of Arts -
Southeastern Baptist College