Michelle Chukes
Lima,OH
Summary
Dynamic and detail-oriented professional with proven organizational skills at Health Partners of Western Ohio. Expert in customer relations and data entry, enhancing front desk efficiency and client satisfaction. Recognized for resolving customer issues promptly while maintaining confidentiality and supporting seamless onboarding processes. Committed to delivering exceptional service in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Center Receptionist
Health Partners of Western Ohio
08.2012 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Customer Service Representative
Walmart
07.2008 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Diploma - General Studies
Bensalem High School
Bensalem, PA06.1996
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
Timeline
Center Receptionist
Health Partners of Western Ohio
08.2012 - Current
Customer Service Representative
Walmart
07.2008 - 08.2012
Diploma - General Studies
Bensalem High School
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