Michelle Churchill

• Promoted positive relations between residents and staff.
• Supported personal needs of residents dealing with diverse conditions.
• Maintained detailed records of patient progress, documentation of services, and case notes.
• Serves as a second-level supervisor providing residential care on multiple shifts
• In-services staff on updated ELC procedures and protocols
• Employee Scheduling for Unit 3
• Completes and/or reviews forms, logs, and reports, including injury reports, restraint forms, rights restriction forms, and supply requisitions.
• Updated accountability logs; ELC #77, #79, to make sure the information is accurate and stored them on the common drive for easy accessibility.

• Provides supervisory coverage to Unit 2 and other units in the absence of their supervisor.
• Serves as a second-level supervisor providing residential care on multiple shifts.
• Serves as a member of the guidance team, and interdisciplinary team.
• Completed injury report training on 2/14/2024.
• Return approved requested time off, time corrections, and employee monthly time report to the mental health technicians.
• Participates in treatment planning and implementation; maintains a healthy living environment for the individuals at the ELC.
• In-service staff on updated ELC procedures and protocols.
• Monitors designated living areas to verify equipment is in good repair/working order, areas are clean and free of hazardous conditions, and completed work orders for repair work to be completed by property and grounds maintenance.
• Completes and reviews forms, logs, and reports including injury reports, restraint forms, rights restriction forms, and supply requisitions.
• When conducting unit rounds, complete the snapshot 504E, house meetings, level of supervision drills, ELC #450.2, SODC #504H Meal Observations, and ELC #300 Active Treatment Monitoring.
• Updated accountability logs: ELC #77, and #79, to ensure accurate information is saved on the common drive for easy accessibility.
• Performs other duties as required or assigned by immediate supervisor.
• Completed on-the-job training.

• Completed Classroom and on-the-job training.
• Under the Immediate Supervision of the Residential Services Supervisors, performs beginning-level duties in each unit in the direct care of individuals.
• Beginning level duties which include bathing, personal hygiene, heavy lifting, heavy carrying, and pushing of wheelchairs; participates in the implementation of individuals' habilitation plans.
• Performed clerical duties in the kitchen, i.e., filed paperwork and documents and answered the phone.
• Escorted patients from unit to meals, activities, and visitation areas to maintain a standard of safety and security.
• Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
• Applied de-escalation and limit-setting techniques to promote patient cooperation.
• Assisted with patient restraint and seclusion scenarios to create a safe environment for patients and medical personnel.
• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Provided therapeutic activities to assist with patient development.
• Charted on each patient daily.
• Treated clients and families with respect and dignity.
• Delivered compassionate patient care, focusing on safety, comfort, and emotional support.
• Supported patient confidentiality following HIPAA regulations.

• Assisted in the launch of the MDW 4 warehouse.
• Customer satisfaction in packing and picking up customers' orders by performing a six-sided check of each item.
• Equipment used: RF scanners to pick and scan customers' orders.
• Career Skills course: Interviewing skills completed 6/22/2017.
• Reduced fulfillment errors by using RF scanners to place items in proper bins.
• Pulled orders quickly to maintain demanding productivity goals.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Safely and securely loaded items to prevent damage during transport.
• Moved cardboard, plastic ties, and other debris from unboxing to trash.

• Checked residents' belongings when returning to the facility.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed multiple tasks and met time-sensitive deadlines.
• Responded to inquiries from callers seeking information.
• Answered central telephone system and directed calls accordingly.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors a positive first impression.
• Maintained visitor log for entering and leaving facility for security purposes.
• Handled assignments independently with good judgment and critical thinking skills.

Customer Satisfaction

• Safety and CPR certified.
• Answered inbound calls for the GM site.
• Transferred calls to appropriate onsite departments.
• Inspected inbound tractor/trailers onto the GM property, energy audits, and Sprinkler system.
• Evaluated a Pump House, and Fire connections for the Fire department, and Siemens burglary systems.
• Patrolled the warehouse.
• Input data into a Microsoft Excel spreadsheet.
• Software used: Microsoft Excel, Microsoft Word, CTI Softphone system.
• Communicated with onsite departments with Motorola radios.
• Surveillance of the GM Property through Closed Circuit Televisions.
• Monitored and authorized the entrance and departure of vehicles, cargo trucks, and visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• I checked and verified photo identification before granting facility access.
• Acted quickly during emergencies to reduce the opportunity for damage and injury.

• Answered inbound calls for Verizon Wireless customers.
• Transferred calls to appropriate departments to further assist the customers.
• Software used: Acss Web, Acss Net, CTI Softphone, Doorways/Infomanager.
• Ordered and Upgraded customer services and devices.
• Customer Satisfaction
• Responded to customer needs through competent customer service and prompt problem-solving.
• Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Educated customers about billing, payment processing, and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.

• Cared for clients at their homes.
• Cooked for clients.
• Bathed clients.
• Cleaned homes for clients.
• Cleaned laundry for the client.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Provided mobility assistance such as walking and regular exercising.
• Assisted patients with dressing, grooming, and feeding needs, helping them to overcome and adapt to mobility restrictions.
• Assisted disabled clients to support independence and well-being.
• Assisted with end-of-life care.
• Monitored changes in clients' conditions to report concerns to the supervisor.

• ,Bank Deposits/Cash Handling
• Customer Satisfaction
• Profitability
• Coaching and Training
• Safety
• Employee Relations
• Use of Microsoft Office 2003-2010
• Experience with Sapphire/Ruby System, Gilbarco System, Internet Explorer, and Price Book (pbm).
• Scheduling and Staffing
• Order Processing
• Shipping/Receiving Invoices
• Vendor and Distributor Relations.
• Used company reports to analyze sales, gross profit and inventory activities.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Handled day-to-day customer or client questions via telephone or email.
• Assisted with onboarding of new employees by providing training and development resources.
• Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.