Michelle Ciavone
Roseville
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Beverly Hills Nutrition, through exceptional service and problem-solving skills. Expert in time management and effective communication, leading to positive outcomes in high-pressure environments. Knowledgeable and dedicated customer service professional with consistent experience in the Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented individual.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Nutrition Station
05.2022 - Current
- Participated in the making of Healthy Teas and Smoothies for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Key Holder Lead
Beverly Hills Nutrition
05.2022 - Current
- Oversaw daily opening and closing procedures, verifying accurate cash handling, credit service performance and customer rewards programs.
- Developed strong relationships with customers through active listening skills and personalized service offerings based on their needs.
- Strengthened customer loyalty with attentive service and knowledgeable product recommendations. (Vegan, Vegetarian, Gluten Free, Diabetic and Dairy Free options)
- Assisted in staff training and development, fostering a positive work atmosphere for all employees.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Food Service Associate
Acension St. John Hospital Detroit
05.2008 - 11.2009
- Enhanced customer satisfaction by providing timely and efficient food service.
- Worked as a Call Center Operator and Ambassador communicating with patients needing assistance in ordering appropriate meals based on diet requirements.
- Expedited orders accurately and efficiently, resulting in positive customer feedback.
Bindery Worker
Oakland Printing Press
02.2006 - 07.2006
- Broke down and prepared label rolls looking for imperfections, smudge marks, smears or overall imperfections.
- Prepared finished labels for shipping by wrapping or packing according to customer requests.
Education
High School Diploma -
Roseville High Shool
Roseville, MI06.1999
Skills
- Strong Customer Service skills
- Problem-solving abilities
- Excellent Time Management and Listening Skills
- Organizational Skills in Task Prioritization
- Computer Proficiency
- Self Motivation
- Effective Communicator
Timeline
Customer Service Representative
Nutrition Station
05.2022 - Current
Customer Service Key Holder Lead
Beverly Hills Nutrition
05.2022 - Current
Food Service Associate
Acension St. John Hospital Detroit
05.2008 - 11.2009
Bindery Worker
Oakland Printing Press
02.2006 - 07.2006
High School Diploma -
Roseville High Shool
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