Michelle Cid
Odessa,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated team player skilled at mediation and conflict resolution. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Avid Hotel
01.2023 - Current
- Managed check-in and check-out procedures for guests.
- Conducted regular inventory audits of guest supplies to ensure adequate stock levels at all times.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Promoted within less than a year to Front Office Manager.
- Before the promotion the Guest love scores were low, I manage to increase the scores. Encouraging guest to leave a review about their stay.
- Encouraging the team on making enrollments a priority and how benefit its for the guest and themselves.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Child Care Provider
Day By Day Learning Center
07.2022 - 01.2023
- Assisted in potty training and other daily hygiene activities to support child development.
- Implemented daily routines and activities to stimulate and engage children.
- Facilitated conflict resolution among children by teaching effective problem-solving techniques.
- Supported child development through implementing various educational programs tailored to individual needs.
- Liaised with parents and guardians to discuss child progress.
Guest Service Representative
Motel 6
09.2021 - 06.2022
- Managed check-in and check-out procedures for guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Welcomed guests on arrival, displaying professional and friendly approach.
Sales Associate
Finish Line
05.2020 - 02.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Managed efficient cash register operations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Diesel Mechanic
Southwest University At El Paso
El Paso, TX09.2018
High School Diploma -
Mountain View High School
El Paso, TX05.2017
Skills
- Guest experiences
- Issue Resolution
- Training and mentoring
- Guest accommodations
- Idea Development and Brainstorming
- Work well under stress
Timeline
Guest Service Representative
Avid Hotel
01.2023 - Current
Child Care Provider
Day By Day Learning Center
07.2022 - 01.2023
Guest Service Representative
Motel 6
09.2021 - 06.2022
Sales Associate
Finish Line
05.2020 - 02.2021
No Degree - Diesel Mechanic
Southwest University At El Paso
High School Diploma -
Mountain View High School
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