Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Cimino

Modesto,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Independent Field Agent

Safelink
07.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Collaborated with cross-functional teams to share insights and best practices, leading to improved overall performance of the organization.
  • Contributed to a positive company reputation through professionalism and dedication in completing all assigned tasks efficiently and effectively.
  • Built trust with clients through consistent delivery of high-quality work and open lines of communication throughout each project engagement.

Independent Field Agent

Mobile Management LLC.
04.2023 - 07.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Met with customers to provide information about available products and policies.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Supported colleagues by sharing knowledge and expertise in various areas related to independent field agent responsibilities, fostering a collaborative environment within the team.



Intake Clerk

Interfaith Ministries Inc.
01.2020 - 06.2020
  • Improved overall workflow by maintaining a clean, organized workspace and regularly updating office supplies inventory.
  • Delivered exceptional customer service during intake appointments, addressing concerns professionally while building rapport with clients.
  • Assisted clients in completing necessary forms, providing clear explanations of required documentation and procedures.
  • Managed high volumes of daily intake requests efficiently without compromising quality or accuracy in data entry tasks.
  • Answered phone calls and provided new clients with required paperwork to initiate service.

Education

GED -

Learning Quest
Modesto
12.2019

Skills

  • Leadership Qualities
  • Client management
  • Collaborative mindset
  • Conflict Management
  • Customer Relations
  • Critical Thinking
  • Data Entry
  • Administrative Functions

Timeline

Independent Field Agent

Safelink
07.2023 - Current

Independent Field Agent

Mobile Management LLC.
04.2023 - 07.2023

Intake Clerk

Interfaith Ministries Inc.
01.2020 - 06.2020

GED -

Learning Quest

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Michelle Cimino