Michelle Cisneros
Immokalee,FL
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Non-instructional Guest Assistant
CCPS-Immokalee
08.2017 - 03.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Lucky Cigar Attendent
Lucky Cigar
03.2019 - 05.2019
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Participated in training programs to stay current on industry best practices and company policies.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
Host
Seminole Casino Hotel Immokalee
05.2019 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Server
Seminole Casino Hotel Immokalee
03.2020 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Noodle Bar Supervisor
Seminole Casino Hotel Immokalee
03.2023 - 08.2023
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Improved team morale by providing ongoing support, training, and opportunities for professional growth.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
- Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
Assistant Food and Beverage Manager
Seminole Casino Hotel Immokalee
08.2023 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Reduced waste and controlled inventory levels by implementing effective purchasing strategies and proper storage procedures.
- Increased overall efficiency of the department by developing and implementing training programs for staff members.
- Ensured adherence to health, safety, and sanitation regulations by regularly inspecting facilities and equipment.
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Collaborated with executive management to develop strategic plans for improving overall guest experience at the establishment.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
Education
Associate of Arts - Early Childhood Education
Florida SouthWestern State College
Fort Myers, FL05.2020
High School Diploma -
Immokalee High School
Immokalee, FL05.2015
Skills
- Strong Work Ethic
- Guest Relations
- Cleaning Procedures
- Supply Restocking
- Reliability and punctuality
- Adaptability and flexibility
- Patience and understanding
- Professional demeanor
- Problem-solving abilities
- Cash handling experience
- Product knowledge
- Organizational skills
- Customer service orientation
- Empathy and compassion
- Policy Enforcement
Timeline
Assistant Food and Beverage Manager
Seminole Casino Hotel Immokalee
08.2023 - Current
Noodle Bar Supervisor
Seminole Casino Hotel Immokalee
03.2023 - 08.2023
Server
Seminole Casino Hotel Immokalee
03.2020 - 03.2023
Host
Seminole Casino Hotel Immokalee
05.2019 - 03.2020
Lucky Cigar Attendent
Lucky Cigar
03.2019 - 05.2019
Non-instructional Guest Assistant
CCPS-Immokalee
08.2017 - 03.2019
Associate of Arts - Early Childhood Education
Florida SouthWestern State College
High School Diploma -
Immokalee High School
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