Michelle Civiello
Monmouth,ME
Summary
Dynamic professional with a strong background as a Sessions Clerk at the Massachusetts Trial Court, excelling in multitasking and customer service. Proven track record of reducing data entry errors and enhancing client satisfaction through effective communication and problem-solving skills. Reliable team player committed to maintaining confidentiality and operational efficiency.
Overview
25
25
years of professional experience
Work History
Sessions Clerk
Massachusetts Trial Court
10.2006 - 07.2025
- Ensured timely completion of all assignments by managing multiple priorities and tasks.
- Reduced data entry errors through meticulous input into computer systems.
- Enhanced customer satisfaction by promptly addressing inquiries with accurate information.
- Professionally managed incoming calls, directing callers or taking detailed messages as necessary.
- Supported administrative staff by completing daily tasks on schedule to maintain smooth operations.
- Maintained confidentiality of sensitive documents through secure storage and restricted access controls.
- Adhered to privacy policies, safeguarding sensitive information at all times.
- Provided timely and accurate information to improve customer service during inquiries.
- Edited and proofread documents for accuracy and completeness.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Enhanced customer service with timely and accurate information when handling inquiries.
Bartender
Peabody Historical Society
08.2000 - 05.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate of Arts - Law
Marion Court
Swampscott, MASkills
- Multitasking ability
- Customer service orientation
- Reliability and dependability
- Team collaboration
- Effective communication
- Engaging demeanor
Timeline
Sessions Clerk
Massachusetts Trial Court
10.2006 - 07.2025
Bartender
Peabody Historical Society
08.2000 - 05.2020
Associate of Arts - Law
Marion Court
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