Michelle Civile

• Supervised daily activities, ensuring safety and development of children in care.
• Developed engaging educational programs tailored to individual learning styles.
• Coordinated schedules, balancing extracurricular activities and family commitments effectively.
• Implemented positive discipline techniques with empathy while fostering respectful communication and emotional growth.
• Established strong relationships with parents, facilitating open communication regarding child progress and needs.
• Oversaw household duties such as light housekeeping tasks or running errands when required.
• Played games, worked on puzzles, and read books to young children.
• Communicated with children at age-appropriate levels to encourage understanding and curiosity
• Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
• Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
• Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
• Provided safe transportation to and from school, extracurricular activities, and other events.
• Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
• Encouraged social interactions through playdates, group outings, and community events.
• Taught children everyday skills and language.
• Taught children basic life skills, manners and personal hygiene.

• Implemented positive discipline techniques, fostering respectful communication and emotional growth.
• Led family transitions during significant life changes, providing support and stability for children.
• Optimized household routines to improve efficiency in daily operations and child engagement.
• Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
• Prepared healthy, age-appropriate snacks and meals.
• Built positive and nurturing environments to support child social and emotional growth.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
• Led indoor and outdoor activities to entertain and occupy children.
• Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
• Monitored children's play activities to verify safety.
• Developed games and activities using arts and crafts to support learning and verbal skills.

• Trained and mentored staff on best practices in event management and customer service standards.
• Collaborated with culinary team to curate menu selections tailored to client preferences and dietary needs.
• Managed vendor relationships, negotiating contracts to optimize services and reduce costs.
• Analyzed event feedback to identify areas for improvement and implement necessary changes promptly.
• Delegated tasks to staff members to maximize production under tight deadlines.
• Increased guest satisfaction by anticipating needs and providing exceptional service during events.
• Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.

Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Tailored and implemented training workshops for a staff of 35-40

• Coordinated resource allocation, ensuring optimal utilization of personnel and equipment assets.
• Managed budgets effectively, aligning financial resources with operational priorities and objectives.
• Fostered a culture of continuous improvement through regular feedback sessions and team engagement initiatives.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.