Michelle Civile
Atlanta,GA
Summary
Seasoned Operations Manager and talented leader with 2 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Private Nanny
Damphouse Family
11.2004 - 01.2016
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Led indoor and outdoor activities to entertain and occupy children.
Operations Manager
Harvard Business School
08.2007 - 02.2008
- Tailored and implemented training workshops for a staff of 35-40
- Reconciled accounting each night and tracked waste/usage of stock
- Ensured smooth operations on the floor and a pleasant guest experience
- Created and implemented new menu items.
Banquet Manager
Harvard Business School Executive Ed
02.2008 - 08.2008
- Oversee functions for executive education, including themed and formal plated meals
- Ensure smooth operations for a staff of 25-30
- Oversee registrations, stocking of living quarters and across campus delivery and set up.
Bartender/Cocktail Waitress
Murphy's Law
08.2006 - 07.2007
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pantry Chef/Prep Cook/Server
Clarke's South Beach
03.2006 - 01.2007
- Upheld safety protocols at all times by following proper knife-handling techniques, wearing protective gear when necessary, and using equipment safely as required by established guidelines.
- Consistently met or exceeded daily production quotas for both cold and hot appetizers, salads, dressings, and garnishes.
- Ensured optimal freshness of ingredients through regular inspections and rotations within the pantry storage system.
- Handled customer complaints professionally and effectively, working closely with the front of house staff to ensure an exceptional dining experience for all guests.
Education
Bachelor of Arts - Culinary Arts
Art Institute of Ft. Lauderdale
Ft Lauderdale, Fl09.2007
Bachelor of Arts - Theater And Humanities
Florida State University
Tallahassee, FL05.1999
Skills
- A strong, effective communicator, with the ability to maintain confidentiality, stay focused in high stress situations and exercise problem solving; have strong management skills with the ability to lead and motivate those around me, in order to have efficient operations that result in a welcoming and memorable experience
Certification
- How to Avoid Litigation by Restaurant Associates
- Ethics by Restaurant Associates
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Banquet Manager
Harvard Business School Executive Ed
02.2008 - 08.2008
Operations Manager
Harvard Business School
08.2007 - 02.2008
Bartender/Cocktail Waitress
Murphy's Law
08.2006 - 07.2007
Pantry Chef/Prep Cook/Server
Clarke's South Beach
03.2006 - 01.2007
Private Nanny
Damphouse Family
11.2004 - 01.2016
Bachelor of Arts - Culinary Arts
Art Institute of Ft. Lauderdale
Bachelor of Arts - Theater And Humanities
Florida State University