Michelle Civilla

• Manage enterprise-wide logistics projects to ensure cross-functional representation, documentation, and clear timelines, targets, and reporting
• Project manager for a warehouse capacity optimization initiative, increasing total capacity by 26% through a strategic racking installation and ensuring appropriate stakeholders and decision-makers were involved throughout the project lifecycle to achieve successful execution
• Developed a Kaizen submission Microsoft PowerApp, streamlining the process for gathering and prioritizing continuous improvement initiatives throughout the company network
• Represent the logistics function in Integrated Business Planning (IBP) and Integrated Tactical Planning (ITP) meetings, contributing to the alignment of operational strategies with business objectives and improving cross-departmental collaboration
• Implemented Smartsheet workflows to manage PowerBI reporting requests, improving submission tracking and enhancing user acceptance testing (UAT) feedback accuracy while enabling faster turnaround for report development and improved report usability across the organization

• Project lead for South Region in process improvements, system rollouts, and project implementations
• Partnered with fleet, EHS, finance, and other teams to foster collaboration and alignment on operational projects, contributing to improved outcomes and alliances across functions
• Designed 'Logistics Excellence University' training materials and standard work, enhancing staff development and knowledge sharing within logistics teams
• Facilitated the successful rollout of new logistics systems and process improvement across the Southern Region, ensuring seamless adoption and minimal disruptions to operations
• Collaborated Environmental Health & Safety partners on incident root cause analysis and corrective action response, reducing errors in incident investigation reports by 40% with revised training and visual process management

• Led and managed cross-functional continuous improvement (CI) initiatives and projects using Lean Six Sigma (LSS) methodologies
• Communicated and strategized with site leadership to establish strategic roadmaps and improvement strategies that aligned with site and company objectives
• Implemented tier management to the site, breaking down communication silos and reducing batch release times by over 40%, from 60+ days to 34
• Revised the media release procedure, reducing total assay time by 33% and material costs by $1500 per procedure, saving $180K annually in material and operational costs
• Facilitated multiple process mapping sessions to develop necessary processes for new manufacturing line, identifying and eliminating waste from current manufacturing processes

• Proactively identified and led CI projects targeting procedures, best practices, training execution, and systems for clarity, usability, and simplification
• Lead department trainer, qualifying new hire analysts to department critical tasks following 30-60-90 plan
• Department representative for development, validation, and deployment of site electronic systems providing tools for task level-loading, collection and reporting of productivity and cycle cadence, and ensuring overall documentation, training, personnel, and critical upstream requirements were met

• Project manager of reconstruction of the Quality Systems to transform deviation and response management from paper to electronic systems
• Rebuilt GMP Documentation training, reducing documentation errors from 8 to less than 2 per month for site with 120 employees
• Analyzed and presented KPI metrics at quarterly leadership review meetings

Performed analytical and microbial testing on product, environmental, and material samples. Developed microbial media and organism ordering and Kanban program. Co-chaired the QC 5S team, a member of the site’s Inspection Readiness and Kaizen Project teams. Presented assays to regulatory agencies during regulatory audits and FDA training events.