MICHELLE CLARABAL-GINOZA
Lanai City,Hawaii
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Sales Operations Associate
Sensei Ag
05.2021 - Current
- Daily email, phone or mail correspondence with customers and consumers.
- Logistics follow and tracking
- Onboarding new customers, maintaining and updated customer records.
- Receiving, processing and submitting purchase, credits or returns.
- Supporting the sales & marketing department and reps with administrative tasks. Sending product samples, catalogs, marketing collateral, etc.
- Updating customer portals in compliance with requested needs such as product & label images, pricing, dimensions, etc.
- Receive and log all check payments. (Accounts Receivables)
- Process remote check deposits.
- Process incoming and outgoing sample requests
- Performs other assigned duties that are within area of knowledge required by job description.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement
Dental Assistant/Office Assistant
Hawaii Dental Clinic
06.2014 - 12.2018
- Ensure that patients are comfortable in the dental chair.
- Prepares patients and the work area for treatment and procedures.
- Take diagnostic and preventative care x-rays for dentist and hygienist.
- Schedule follow up, preventative care, treatment appointment.
- Verify dental insurance, provide pre-treatment estimates, co-payment collection.
- Maintain health care provider level of CPR and first aid certifications.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate
- Prepared and sterilized instruments and materials for use by dentists
Dental Assistant/Front Office Assistant
Nora K Harmsen DDS
10.2006 - 06.2014
- Ensure that patients are comfortable in the dental chair.
- Prepares patients and the work area for treatment and procedures.
- Take diagnostic and preventative care x-rays for dentist and hygienist.
- Schedule follow up, preventative care, treatment appointment.
- Verify dental insurance, provide pre-treatment estimates, co-payment collection.
- Maintain health care provider level of CPR and first aid certifications.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared and sterilized instruments and materials for use by dentists.
Front Office Assistant
Hawaii Dental Professionals
06.2005 - 09.2006
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
- Facilitated seamless communication between departments by routing calls and relaying messages accurately and in a timely manner.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Cash Office Cashier
Macy's
08.2003 - 05.2005
- Cashier daily responsibilities include going into the store before it is open to the public to ensure that each point of sale (POS) has their daily cash mix to start, replenishing in-store change bank machines, opening up store vault in cash office and verify total with previous days ending vault total, open drop safe and verify that every POS has a deposit bag turned in, prepare deposits for courier pick up, sign for CDV's (cash disbursement vouchers) and cash them out if needed, maintain cash office hard copy files, order money from bank twice a week and verify total when received using bill counter
- Entering it into the system to ensure vault total is accurate, balancing all drawers and close out systems at the end of the day and transfer all files to the divisional control office.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Rental/Rapid Return Agent/Vehicle Shuttler
Budget Rent A Car
01.2000 - 07.2003
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Provided excellent customer service, resolving issues and assisting clients with inquiries in a professional manner.
- Upheld company policies while handling returns, ensuring adherence to terms and conditions of rental agreements.
Education
General Studies, High School -
Lana'i High And Elementary School
Lanai, HI06.1999
Some College (No Degree) -
University of Hawaii Maui College
Kahului, HISkills
- CRM management
- Attention to detail
- Interpersonal skills
- Problem-solving abilities
- Order Processing
- Customer Service
- Honest and Dependable
- Excellent Written and Verbal Communication
References
References available upon request.
Timeline
Sales Operations Associate
Sensei Ag
05.2021 - Current
Dental Assistant/Office Assistant
Hawaii Dental Clinic
06.2014 - 12.2018
Dental Assistant/Front Office Assistant
Nora K Harmsen DDS
10.2006 - 06.2014
Front Office Assistant
Hawaii Dental Professionals
06.2005 - 09.2006
Cash Office Cashier
Macy's
08.2003 - 05.2005
Rental/Rapid Return Agent/Vehicle Shuttler
Budget Rent A Car
01.2000 - 07.2003
General Studies, High School -
Lana'i High And Elementary School
Some College (No Degree) -
University of Hawaii Maui College
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