Michelle Clark
Fort Washington,MD
Summary
Experienced professional adept in customer service, patient care, and team collaboration. Demonstrated success in exceeding targets and managing client relationships in fast-paced settings. Strong problem-solving, communication, and leadership skills, committed to continuous growth. Adaptable, detail-oriented, and dedicated to delivering high-quality service and fostering positive partnerships.
Overview
4
4
years of professional experience
Work History
Patient Care Technician
DaVita
Fort Washington
- Current
- Provided direct patient care under supervision, ensuring comfort and safety.
- Assisted with activities of daily living and vital sign measurements.
- Monitored and reported patient condition changes promptly.
- Collaborated effectively with the healthcare team and adhered to policies.
Call Advisor
Ameritech Construction
02.2024 - 05.2024
- Provided exceptional customer service and support over phone and online platforms.
- Addressed customer inquiries, provided product information, processed orders and payments, resolved complaints, and troubleshoot technical issues.
- Demonstrated excellent communication and organizational skills.
- Achieved and exceeded sales and work quotas through effective problem-solving and conflict resolution.
Behavior Technician
Attain ABA
10.2023 - 02.2024
- Developed and implemented personalized ABA programs following BCBA guidance.
- Maintained precise records of client sessions for accurate data and high-quality notes.
- Built strong client and family relationships, collaborating to achieve goals.
- Actively engaged in supervision sessions and team meetings.
Key Holder
Framebridge
Washington , DC
09.2023 - 12.2023
- Customer Service Excellence: Set standards for exceptional service, ensuring all interactions reflect the Framebridge brand and uphold our 100% happiness guarantee.
- Operational Efficiency: Improved operational activities to meet customer experience and financial goals, ensuring smooth store operations.
- Communication and Relationship Building: Built strong customer relationships and coached associates using excellent communication skills.
- Product Knowledge: Demonstrated deep product knowledge, offering design advice to customers and training associates on informed recommendations.
- Innovation and Improvement: Contributed suggestions for retail experience enhancements, driving ongoing improvements and customer satisfaction.
Lead Teacher
KinderCare
02.2023 - 10.2023
- Led and mentored less experienced teachers, ensuring high-quality instruction and care.
- Implemented tailored curriculum for child development.
- Built partnerships with parents, center staff, and external stakeholders.
Pharmacy Technician
CVS Pharmacy
12.2022 - 02.2023
- Provided excellent customer service, resolving issues and educating clients.
- Communicated with prescribers, insurance companies, and coworkers.
- Adhered to legal and ethical standards.
Child and Youth Program Assistant / Acting Lead Teacher
Andrews Air Force Base
08.2021 - 12.2022
- Maintained a clean childcare environment.
- Collaborated with caregivers, communicated with parents, and nurtured child development.
- Administered meals and medications, handled company correspondence.
Customer Service Representative
Whole Foods Marketplace
12.2020 - 03.2021
- Resolved customer inquiries and exceeded productivity targets.
- Onboarded and provided exceptional service to clients.
Education
High School Diploma -
Oxon Hill High School
05.2019
Currently enrolled in Psychology -
Southern New Hampshire University
Skills
- Skilled Collaborator
- Rapid and Adaptive
- Effective Cross-Functional Communicator
- Solutions-Oriented Professional
- High Achiever
- Written and Oral Communication
- Attention to Detail
- Organization and Problem-Solving
- Adaptability and Professionalism
- Leadership and Staff Training
- Data Entry and Cash Handling
- Customer Service
- Professional Appearance
- Microsoft Office
- Teamwork and Collaboration
- Continuous Improvement
Websites
Additional Information
Demonstrated track record of exceeding performance targets in customer service roles., Successfully built and maintained strong client relationships in various positions., Proficient in managing and prioritizing multiple tasks in fast-paced environments., Committed to continuous personal and professional growth.
Timeline
Call Advisor
Ameritech Construction
02.2024 - 05.2024
Behavior Technician
Attain ABA
10.2023 - 02.2024
Key Holder
Framebridge
09.2023 - 12.2023
Lead Teacher
KinderCare
02.2023 - 10.2023
Pharmacy Technician
CVS Pharmacy
12.2022 - 02.2023
Child and Youth Program Assistant / Acting Lead Teacher
Andrews Air Force Base
08.2021 - 12.2022
Customer Service Representative
Whole Foods Marketplace
12.2020 - 03.2021
Patient Care Technician
DaVita
- Current
High School Diploma -
Oxon Hill High School
Currently enrolled in Psychology -
Southern New Hampshire University