Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Preference
Timeline
Generic

Michelle Clark

Elizabeth,NJ

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Public Health Advisor2

Bellevue Hospital
Manhattan, NY
09.2023 - Current
  • Assisted with the development and implementation of policies, procedures, and guidelines related to public health programs.
  • Provided guidance and support to local communities regarding best practices for disease prevention and control.
  • Designed public health education materials for community outreach activities.
  • Participated in interagency task forces dedicated to improving population-level healthcare outcomes.
  • Coordinated with state departments of health to ensure compliance with federal regulations concerning public health issues.
  • Conducted site visits as needed to assess program operations, evaluate services provided, and recommend corrective actions if necessary.
  • Analyzed epidemiological data to inform the development of effective interventions aimed at reducing illness and injury rates among populations most vulnerable to disease outbreaks.
  • Collaborated with healthcare providers to ensure that patient care meets established standards of quality and safety.

Public Health Advisor 1

Bellevue Hospital
Manhattan, NY
06.2006 - 09.2023
  • Facilitated workshops designed to educate healthcare professionals about current developments in public health policy.
  • Developed and implemented public health strategies to reduce the spread of communicable diseases.
  • Designed public health education materials for community outreach activities.
  • Assisted with the development and implementation of policies, procedures, and guidelines related to public health programs.

Field Data Collector

Westat Research
Brooklyn, NY
02.2014 - 07.2014
  • Troubleshot issues that arose during the collection process in a timely manner.
  • Collected data from various sources, including online databases, public records, and other research materials.
  • Interpreted complex data sets to draw meaningful conclusions.
  • Documented collected data accurately and thoroughly.
  • Developed strategies to improve the collection process efficiency.
  • Created reports detailing collected information for management review.
  • Identified potential areas of improvement within the current collection process.
  • Evaluated existing procedures and suggested modifications as needed.
  • Maintained up-to-date knowledge of relevant regulations and standards related to field data collection activities.

Cashier

Gap Inc
New York, NY
10.2008 - 01.2010
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Phlebotomist

Portamedic
Queens, NY
04.2007 - 07.2007
  • Verified patient information prior to specimen collection.
  • Followed all safety protocols when handling hazardous materials.
  • Maintained accurate records of collected specimens and test results.
  • Prepared specimens for transport to external laboratories.
  • Processed samples accurately and efficiently.
  • Ensured compliance with federal regulations governing laboratory procedures.

Phlebotomy Supervisor

Park Madison Professional Laboratories
Manhattan, NY
09.2000 - 06.2006
  • Provided support during emergency situations involving blood draws or specimen collections.
  • Investigated errors or discrepancies related to test results or specimen collections and took corrective action as appropriate.
  • Coordinated workflow between lab technicians and other departments in order to ensure efficient processing of specimens.
  • Adhered to all applicable laws, regulations and ethical standards relating to medical laboratories.
  • Provided training for new employees on safety protocols, specimen collection techniques, proper documentation methods and HIPAA requirements.
  • Identified potential risks associated with phlebotomy activities and implemented strategies for mitigating them.
  • Assisted in resolving customer complaints regarding specimen collection services or inaccurate test results.
  • Maintained a clean work environment in accordance with OSHA regulations.

Phlebotomist /EKG Technician

Victory Memorial Hospital
Brooklyn, NY
06.2000 - 09.2000
  • Documented patient information into electronic medical records system.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared specimens for transport to external laboratories.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Maintained a clean, safe, and organized work environment.
  • Provided excellent customer service while interacting with patients.
  • Maintained accurate records of collected specimens and test results.
  • Processed samples accurately and efficiently.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Responded quickly and effectively to emergency situations.
  • Provided assistance to clinical staff during patient visits.

Education

High School Diploma -

Boys And Girls High School
09-1980

Some College (No Degree) -

The College of New Rochelle of Brooklyn Campas

Skills

  • Behavioral Interventions
  • Health Promotion
  • Qualitative Research
  • Infectious disease control
  • Emergency Preparedness
  • Chronic Disease Management
  • HIV Testing
  • Disease Information
  • Public Health and Safety
  • Maintain Databases
  • Train Employees

Languages

English
Professional

Certification

National Certified EKG Technician / Phlebotomy Technician

Work Preference

Work Type

Full TimePart Time

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k match4-day work weekWork from home optionStock Options / Equity / Profit SharingWork-life balanceTeam Building / Company RetreatsPersonal development programsCompany Culture

Timeline

Public Health Advisor2

Bellevue Hospital
09.2023 - Current

Field Data Collector

Westat Research
02.2014 - 07.2014

Cashier

Gap Inc
10.2008 - 01.2010

Phlebotomist

Portamedic
04.2007 - 07.2007

Public Health Advisor 1

Bellevue Hospital
06.2006 - 09.2023

Phlebotomy Supervisor

Park Madison Professional Laboratories
09.2000 - 06.2006

Phlebotomist /EKG Technician

Victory Memorial Hospital
06.2000 - 09.2000

High School Diploma -

Boys And Girls High School

Some College (No Degree) -

The College of New Rochelle of Brooklyn Campas

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Michelle Clark