Summary
Overview
Work History
Education
Skills
Awards
ADDITIONAL INFORMATION
Timeline
Generic
Michelle Clark

Michelle Clark

West Bloomfield

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

41
41
years of professional experience

Work History

Director of Sales Operations

Totally About Houses
02.2025 - Current
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Managed cross-functional teams to streamline processes and improve communication between departments.
  • Built, trained, and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Designed incentive programs aimed at boosting overall sales performance while maintaining a high level of employee satisfaction.

Commercial Real Estate

Licensed Professional Realtor MI
01.1997 - Current
  • Scheduled meetings with potential buyers.
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues before closing.
  • Conferred with escrow companies, lenders, and home inspectors to expedite transactions and home buying process.
  • Accompanied buyers during property inspections.
  • Managed real estate transactions from initiation to closing.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Advertised properties to the general public via networking, brochures, ads, and multiple listing services to maximize exposure.
  • Assisted homeowners with relocation and moving services after the sale of each home.
  • Promoted property sales through advertisements, open houses, and participation in multiple listing services.
  • Advised prospective clients on current market activities and optimal buying or selling choices.
  • Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
  • Generated lists of properties compatible with buyers' needs and financial resources.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties, and communicating sale conditions.
  • Planned and coordinated open house events to move properties.
  • Served as local real estate expert, advising customers on market dynamics and home prices.
  • Networked with industry contacts to expand knowledge of real estate markets and best practices.
  • Presented properties to potential buyers to address questions or concerns.
  • Managed sales pipeline by actively following up with prospects and hot leads.
  • Maintained a current and accurate CRM database of prospective customers.
  • Maximized market share by working with clients and building relationships.
  • Verified accuracy of documentation and found disbursements for sales.
  • Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings.
  • Attended progress meetings and cold call sessions to hone lead generation skills.

Director of Marketing Growth Development-Commercial Realtor

SVN Cohn Commercial Properties
04.2023 - 03.2025
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Liaised with real estate attorneys to assist with deal-related questions.
  • Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.

Senior Mortgage Loan Processor

Amerisave Mortgage
09.2020 - 01.2022
  • Submitted detailed loan packages to the underwriting department to facilitate approval or denial processes.
  • Managed loan application pipeline by completing and submitting reports within allotted turn-around times.
  • Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval.
  • Inspected loan documentation for mistakes and corrected discrepancies.
  • Contacted outside sources, references and vendors to verify client financial information.
  • Determined loan eligibility by conducting income analysis, credit checks and repayment ability reviews.
  • Gathered property appraisals, surveys and tax records to update mortgage loan files.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed conditions sent from underwriting departments.
  • Evaluated and adjusted loan files to meet banking, federal and secondary market regulations.
  • Created and completed loan submission packages.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Filed completed packages quickly and efficiently.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Checked approvals against established bank and government lending standards.
  • Completed closing process by collaborating with attorneys, title companies and government clerks.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering VA loans.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Educated clients regarding guidelines and adjustments of loan contracts and packages.
  • Assisted clients with developing loan repayment plans and budgets.

Account Executive

United Wholesale Mortgage
01.2018 - 01.2020
  • Build and grow Broker-Loan Office Relationships and their business.
  • Be Clients' go-to resource for guidance and solutions.
  • Deliver up-to-the-minute information about the latest products, resources, and industry updates.
  • Championing your brokers and striving to make every loan a success story.
  • Monitoring the performance of accounts in your pipeline.
  • Build and manage a strong pipeline of loans to meet and exceed sales goals.
  • Coach Broker-Loan Officers on ever-changing technology and benefits.

Business Development Director

Suburban Automotive Group
03.2014 - 05.2016
  • Compiled and submitted monthly and yearly reports.
  • Maintained meticulous client notes in the Salesforce system.
  • Oversaw staff by delegating work and reviewing individual performance.
  • Managed existing partnerships and informed potential partners about key business developments.
  • Coordinated meetings, calls and communications between management and clients throughout business.
  • Evaluated company goals on basis and organized new business development initiatives.
  • Facilitated and managed business development plan based on market and industry research.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Optimized profitability by developing pipeline of prospects using multiple research, referral and sales strategies.
  • Delivered informative presentations to industry professionals, providing valuable information on topics relevant to daily operations and company products and services.
  • Solved complex incidents and problems impacting management and business direction.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Set up new distribution partners and brought in substantial new channel sales.
  • Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
  • Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients.
  • Marketed and developed key accounts by favorably representing company at membership and community functions.
  • Exceeded quotas consistently through new account penetration and territory expansion.

Leasing Manager, Internet Sales Manager

Suburban Automotive Group
02.2014 - 03.2014
  • Maintained relationships and followed up with customers.
  • Received, checked and processed applications for new leases.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Oversaw daily operations, maintenance and administration of various properties.
  • Created and managed effective marketing strategies.

Business Development Manager

The Suburban Collection
06.2012 - 06.2013
  • Manages two Business Development Departments for four of the Suburban Dealerships, that takes all incoming and outgoing phone activity for Sales and Service customers.
  • Drive results by meeting daily, weekly and monthly call, appointment, referral, and sales goals.
  • Internet prospects to the showroom.
  • Followed up with existing customers who are leasing or are getting ready to buy.
  • Created and maintain a positive customer experience, raising the Customer Service Index rating per the company targets.
  • Networked through social media, referrals and personal and professional contacts to generate leads.
  • Completed all dealership processes and paperwork and updated the customer database in a timely and accurate manner.
  • Developed professional talents through ongoing performance discussion.

Business Relationship Specialist

First Place Bank
12.2010 - 02.2011
  • Performed internal and external sale support for Relationship Managers, Market Managers, and Treasury Management Officers.
  • Liaison between Sales and Business Banking clients and prospects.
  • Developed client proposals and presentations, performed tasks to support portfolio administration and kept management informed of special client needs.
  • Key player in departmental process improvement.
  • Implemented new processes and procedures based on bank guidelines.
  • Maximized customer satisfaction by handling customer email and telephone interactions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements for customer information.
  • Addressed inquiries from clients and department team members.
  • Exceeded company productivity standards on consistent basis.

Customer Management Specialist/Finance Escalations

Sprint Communications
01.2009 - 04.2010
  • Worked independently to resolve complex and difficult customer service issues.
  • Collected on delinquent or past due accounts, worked with customers to determine delinquency reason.
  • Overcame objections by solving unresolved issues to obtain payment or payment commitment.
  • Ability to navigate through multiple screens at one time.
  • Thoroughly researched customer issues and created effective solutions.
  • Strong ability to talk and type accurately simultaneously for improved efficiency.

Business Development Executive

Automation Alley
02.2007 - 02.2008
  • Worked across the eight counties of southeastern Michigan with businesses, government agencies, and educational sectors to achieve unprecedented growth and development.
  • Launched and managed two satellite offices in Macomb and Genesee County.
  • Worked with Chambers of Commerce, Small Businesses, Technology Development, Michigan.
  • Economic Development Council, and TACOM United States military to drive growth and business.
  • Even planning for local conferences.
  • Member of the Chambers and other organization, representing Automation Alley.
  • Instrumental in the increase of member by nineteen percent in 2007.

Assistant Vice President of Direct Lending

Flagstar Bank
02.2004 - 09.2006
  • Developed effective marketing and sales strategies to develop mortgage customers across local and national corporations and organizations.
  • Promoted direct marketing of online mortgage affinity program to local and national organizations.
  • Planned corporate events locally and nationally.
  • Recruited five major companies and developed business relationships.
  • Event planning for local and national conferences.

Senior Residential Loan Officer

GMAC Mortgage, Chase Home Finance
09.2000 - 02.2004
  • Originated residential mortgage loans, established and maintained client referral relationships with realtors, builders, developers, financial planners, and other sources.
  • Made sales calls on potential or existing customers to develop new business and retained existing business relationships.
  • Counseled clients to recommend the best mortgage products for their individual circumstance.
  • Closed over fifty-two million dollars in annual sales.
  • Event planned for local events and conferences to promote company and products.
  • Achieved the Top forty producers' status in the United States for highest mortgage origination in 2003.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Updated client account information and records in company databases.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Informed customers of loan application requirements and deadlines.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.

Sales and Finance Representative

Automotive Sales
02.1997 - 01.2000
  • Worked for southeastern Michigan's premier dealers.
  • Worked in F&I and Sales Department to develop strong customer relationships and increased sales.

Business Owner/Operator

Kinder Haus Child Care Center
02.1991 - 05.1996
  • Made financial and logistics decisions in best interest of company.
  • Took care of escalated customer concerns to increase satisfaction.
  • Consulted with potential clients to determine how company could best meet needs.
  • Assessed quality and approved work before releasing to clients.
  • Kept records for production, inventory, income and expenses.
  • Determined pricing for products or services based on costs and competition.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Started and developed policies and procedures for business.
  • Interviewed, trained and supervised employees.
  • Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Resolved issues quickly through meticulous research and quick decision-making.
  • Developed business from ground up and prepared records and operations for smooth handover to new owners.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Improved company's quality and productivity by streamlining systems and processes.

Administrative Office Manager

Iron-Man Air Inc
06.1984 - 11.1993
  • Managed and controlled office supply inventory to secure timely ordering or requisition of depleted or low-level stock.
  • Monitored office inventory to maintain supply levels.
  • Directed and oversaw office personnel activities.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Coordinated and carried out office interior updates by moving furniture, file cabinets and temporarily relocating employees.
  • Planned and guided new phone system installation.
  • Administered and updated database to manage payroll, employee benefits and staff time.
  • Supported sales and marketing initiatives by scheduling client events.
  • Organized business-wide internal meetings, board meetings, conference calls and weekly staff meetings.
  • Collaborated with team leaders to determine and oversee operating budget.
  • Organized and kept detailed files and archives for information.
  • Created and enforced company rules and procedures while preparing for growth.
  • Orchestrated and hosted events to celebrate holidays, conduct meetings and promote cross-departmental socializing to boost morale, cooperation and performance.
  • Established office space design and collaborated with contractors to execute construction.
  • Authored employee handbook, technology policies and emergency recovery protocols.
  • Collaborated with executives to organize and oversee office renovations.
  • Developed electronic file system to minimize spending on paper and toner supplies.
  • Implemented essential property management software allowing for records management and tracking.
  • Coordinated with business leaders to create standard operating procedures for network access and database maintenance.

Education

Associate of Business Administration - Marketing, Business Management and Marketing

Baker College
Flint, MI
06.2013

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Delta College
Saginaw, Michigan
01.1995

Skills

  • Networking-Relationship Building
  • Development of leadership skills
  • Professional Sales/Marketing
  • Membership Development
  • Licensed Realtor
  • Customer and Membership Retention
  • Finance and Administration
  • Event Coordinator
  • Fundraising
  • Corporate-Government Relations
  • Employee Recruitment
  • Team Building-Corporate Training Coaching
  • Computer literacy including Windows, MS Word, Outlook, PowerPoint, Excel, Access, QuickBooks
  • Sale Force, ACT, ELeads
  • Follow Up Boss
  • Google Sheet

Awards

Automation Alley, Ann Arbor Chamber of Commerce, Baker College Alumni, Birmingham Bloomfield Chamber of Commerce, Boys & Girls Clubs of America, Detroit Regional Chamber of Commerce, Michigan Home Builders Association, National Association of Women Business Owners, Rotary International, The National Society of Collegiate Scholars, Toastmasters International, Troy Chamber of Commerce, Women's Council of Frankenmuth

ADDITIONAL INFORMATION

  • Core Competencies:
  • Networking-Relationship Building
  • Leadership Development-Business Coaching
  • Professional Sales/Marketing
  • Membership Development
  • Licensed Realtor
  • Customer and Membership Retention
  • Finance and Administration
  • Event Coordinator
  • Fundraising
  • Corporate-Government Relations
  • Grant Writing
  • Employee Recruitment
  • Team Building-Corporate Training
  • Coaching Computer literacy including: Windows, MS Word, Outlook, Power Point, Excel, Access, QuickBooks, Sale Force, ACT, ELeads

Timeline

Director of Sales Operations

Totally About Houses
02.2025 - Current

Director of Marketing Growth Development-Commercial Realtor

SVN Cohn Commercial Properties
04.2023 - 03.2025

Senior Mortgage Loan Processor

Amerisave Mortgage
09.2020 - 01.2022

Account Executive

United Wholesale Mortgage
01.2018 - 01.2020

Business Development Director

Suburban Automotive Group
03.2014 - 05.2016

Leasing Manager, Internet Sales Manager

Suburban Automotive Group
02.2014 - 03.2014

Business Development Manager

The Suburban Collection
06.2012 - 06.2013

Business Relationship Specialist

First Place Bank
12.2010 - 02.2011

Customer Management Specialist/Finance Escalations

Sprint Communications
01.2009 - 04.2010

Business Development Executive

Automation Alley
02.2007 - 02.2008

Assistant Vice President of Direct Lending

Flagstar Bank
02.2004 - 09.2006

Senior Residential Loan Officer

GMAC Mortgage, Chase Home Finance
09.2000 - 02.2004

Sales and Finance Representative

Automotive Sales
02.1997 - 01.2000

Commercial Real Estate

Licensed Professional Realtor MI
01.1997 - Current

Business Owner/Operator

Kinder Haus Child Care Center
02.1991 - 05.1996

Administrative Office Manager

Iron-Man Air Inc
06.1984 - 11.1993

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Delta College

Associate of Business Administration - Marketing, Business Management and Marketing

Baker College

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