Michelle Clark
Rockingham,NC
Summary
Dynamic Certified Pharmacy Technician and Store Manager with a proven track record at DR Pharmacy, excelling in customer service and insurance billing. Adept at training teams and enhancing inventory management, I consistently improved customer satisfaction through personalized service and efficient operations, ensuring compliance with HIPAA regulations and maintaining patient confidentiality.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician and Store Manager
DR Pharmacy
2019 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Store Manager and Pharmacy Techican
Birmingham Drug, Inc
2014 - 2019
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Telephone Operator
BellSouth Telecommunications
2001 - 2012
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Store Manager
Advanced Auto Parts
1997 - 2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Accounts Payable and Receivable Clerk
Hudson Paving, Inc
1994 - 1997
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Maintained detailed aging reports on outstanding balances owed, enabling accurate assessment of company''s cash position at any given time.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Reduced outstanding receivables by consistently following up on overdue invoices and negotiating payment plans with clients.
Inventory Specialist
Advanced Auto Parts
1991 - 1994
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Completed physical inventory counts each month.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
Education
High School Diploma -
Richmond Senior High School
Rockingham, NC06-1991
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Insurance billing
- HIPAA regulations
- Medication dispensing
- Team collaboration
- Filling prescriptions
- Pharmacist support
- Pharmacy and customer records management
- Patient confidentiality
- Inventory management
Certification
- CPhT - Certified Pharmacy Technician
- Immunizations
Timeline
Certified Pharmacy Technician and Store Manager
DR Pharmacy
2019 - Current
Store Manager and Pharmacy Techican
Birmingham Drug, Inc
2014 - 2019
Telephone Operator
BellSouth Telecommunications
2001 - 2012
Store Manager
Advanced Auto Parts
1997 - 2001
Accounts Payable and Receivable Clerk
Hudson Paving, Inc
1994 - 1997
Inventory Specialist
Advanced Auto Parts
1991 - 1994
High School Diploma -
Richmond Senior High School
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