Michelle Clark
Marshall
Summary
Quality professional with extensive manufacturing experience driving quality management initiatives. Achievements include an 82% reduction in scrap and a 30% decrease in warranty costs, showcasing a strong commitment to continuous improvement and alignment with organizational objectives.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Quality Engineer IV / Quality Manager
Capacity Trucks
Longview
01.2023 - Current
- Lead all quality engineering, assurance, and QMS functions across manufacturing operations.
- Direct quality strategy, compliance, and continuous improvement initiatives to support organizational growth and operational excellence.
- Director-Level Achievements
- Delivered enterprise-level quality improvements (2024–2025): – Truck Line: Scrap ↓ 75%, warranty ↓ 30%. – Sweeper Line: Scrap ↓ 82%, warranty ↓ 29%, rework ↓ 81%.
- Built and implemented a full QMS; achieved ISO 9001 recertification in 11 months with zero findings.
- Strengthened process capability by leading cross-functional corrective actions and resolving systemic issues.
- Managed quality budgets and resource allocation, ensuring alignment with strategic priorities.
- Recruited and developed high-performing quality teams, fostering a culture of continuous improvement.
Quality Engineer
Trane Technologies
Tyler
01.2022 - 01.2023
- Led root-cause investigations using 8D, A3, and 9-Step methodologies.
- Managed rejection processes for components to ensure compliance with quality standards.
- Identified continuous improvement opportunities to enhance quality and throughput.
- Administered deviation processes and facilitated ISO internal audits to maintain certification.
Senior Quality Manager
Prolec GE
Shreveport
01.2020 - 01.2021
- Led ISO recertification, supplier development, and KPI deployment.
- Restructured Quality Department, redesigning QMS to enhance compliance and streamline processes.
- Implemented targeted improvement initiatives, significantly reducing cost of poor quality.
- Developed and executed Quality roadmap, enhancing alignment with corporate strategy.
Senior Quality Engineer
Stemco
Longview
01.2016 - 01.2019
- Launched the Driving for Excellence program, delivering measurable quality improvements and cost savings.
- Conducted safety and quality investigations, implementing preventive actions and driving process improvements.
- Enhanced cross-functional communication, facilitating faster issue resolution.
Quality Manager – Drivetrain Group
BorgWarner TorqTransfer Systems
Longview
01.2008 - 01.2012
- Led and developed quality engineering teams to strengthen quality initiatives.
- Directed quality engineering, assurance, and compliance to meet operational standards.
- Managed quality budgets and defect tracking to enhance product reliability.
- Ensured compliance with ISO/TS 16949 and corporate standards.
Senior Quality Analyst – Plant 12
Allison Transmission
Indianapolis
01.2002 - 01.2005
- Analyzed part returns, conducted layered audits, and implemented error-proofing systems to enhance quality assurance.
- Developed data-driven solutions that contributed to reduced warranty costs.
- Participated in quality review panels and improvement teams to drive continuous quality enhancements.
Quality Manufacturing Planning Specialist – Rack & Pinion Gear
Ford Motor Company
Indianapolis
01.1996 - 01.2001
- Led global quality engineering for rack & pinion systems across 17 plants in five countries, ensuring consistent quality standards.
- Directed global 8D documentation and defect analysis, representing customer interests to drive resolution.
- Developed internal quality feedback systems, enhancing communication and contributing to defect reduction efforts.
Manufacturing Supervisor
Ford Motor Company
Indianapolis
01.1996 - 01.2001
- Increased productivity 20% in 90 days; reduced scrap by $355K above plan.
- Oversaw three-shift operations, coordinating union employees, scrap management, tooling, and scheduling.
- Secured Ford Customer Driven Quality Award for service delivery excellence, enhancing customer satisfaction.
Education
Master of Science - Industrial Engineering Technology
Purdue University
Bachelor of Science - Industrial Engineering Technology
Purdue University
Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Quality management systems
- APQP and PPAP methodologies
- Data analysis techniques
- ISO compliance
- Continuous improvement strategies
- Cross-functional leadership
- Quality auditing practices
- Statistical process control
- Failure investigation and analysis
- Supplier development
- Quality improvement strategies
Certification
- ISO 9001 Lead Auditor
- Lean Manufacturing Black Belt
- PCQI
- IRCA QMS Associate Auditor
- CQI Ordinary Council Member (01/2025–12/2027)
Timeline
Quality Engineer IV / Quality Manager
Capacity Trucks
01.2023 - Current
Quality Engineer
Trane Technologies
01.2022 - 01.2023
Senior Quality Manager
Prolec GE
01.2020 - 01.2021
Senior Quality Engineer
Stemco
01.2016 - 01.2019
Quality Manager – Drivetrain Group
BorgWarner TorqTransfer Systems
01.2008 - 01.2012
Senior Quality Analyst – Plant 12
Allison Transmission
01.2002 - 01.2005
Quality Manufacturing Planning Specialist – Rack & Pinion Gear
Ford Motor Company
01.1996 - 01.2001
Manufacturing Supervisor
Ford Motor Company
01.1996 - 01.2001
Master of Science - Industrial Engineering Technology
Purdue University
Bachelor of Science - Industrial Engineering Technology
Purdue University