Summary
Overview
Work History
Skills
Education and Training
Certification
Timeline
Generic

Michelle Clark-Preble

Bixby,OK

Summary

Experienced Service Excellence Leader with a track record of developing and implementing customer satisfaction strategies. Known for resolving complex issues, providing comprehensive support, and strengthening organization-member relationships. Demonstrated leadership through proactive communication, problem-solving abilities, and commitment to professional growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Member Advocate

Oklahoama Complete Health
Remote, Oklahoma
04.2024 - Current
  • Assisted members with understanding their benefit plans and coverage options.
  • Successfully addressed and resolved member issues with efficiency.
  • Interfaced with other departments to ensure timely resolution of issues.
  • Engaged in various outreach endeavors like seminars and workshops to raise awareness of services.
  • Effectively plan and execute Member Advisory Board Meetings for various service areas.

Patient Advocate/Administrative Coordinator

Cedar Ridge Behavior Hospital
Bethany, Oklahoma City
07.2023 - 02.2024
  • Facilitated communication between providers, patients, and family members.
  • Met regularly with department managers to review procedures and protocols related to patient advocacy.
  • Prepared detailed reports and presentations for executive staff.

Patient Experience Specialist

Mercy Hospital/Clinics
Oklahoma City, OK
08.2018 - 07.2023
  • Provided ongoing support to patients throughout their visit, addressing any concerns or questions in a timely manner.
  • Collaborated with leadership team to develop protocols that optimize the patient experience process.
  • Analyzed data related to patient experiences to identify trends and areas for improvement.
  • Used judgment and initiative in handling confidential matters and requests.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Admin. Asst. IV Care Management

Mercy Hospital/Clinics
Oklahoma City, OK
02.2021 - 10.2021
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Managed office inventory and placed new supply orders.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.

Lead PAR ENT Clinic

Mercy Hospital/Clinics
Oklahoma City, OK
11.2019 - 02.2021
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

PAR I, II, III Rheumatology Clinic

Mercy Hospital/Clinics
Oklahoma City, OK
08.2018 - 11.2019
  • Fostered a positive work environment by recognizing individual achievements.
  • Organized events for staff engagement activities such as team building exercises.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided guidance and support to team members on operational issues.
  • Identified training needs for staff members and developed appropriate programs.
  • Facilitated collaboration between departments to ensure successful project completion.
  • Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
  • Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Skills

  • Communication
  • Creative Problem Solving
  • Building Relationships
  • Team Player
  • Professional
  • Organized/planning
  • Multi-tasking
  • Phone and Email Etiquette
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Operations Management

Education and Training

  • ECHO (Career training in Management Development)
  • CLIMB (Leadership Education)
  • Preceptor (trainer of new coworkers)
  • CPXP Beryl Institute (Patient(consumer)Experience Professional) (patient advocate)
  • Trauma Informed Care Champion
  • MANDT Training (de-escalation)

Certification

  • CPXP Certified Patient Experience Professional

Timeline

Lead Member Advocate

Oklahoama Complete Health
04.2024 - Current

Patient Advocate/Administrative Coordinator

Cedar Ridge Behavior Hospital
07.2023 - 02.2024

Admin. Asst. IV Care Management

Mercy Hospital/Clinics
02.2021 - 10.2021

Lead PAR ENT Clinic

Mercy Hospital/Clinics
11.2019 - 02.2021

Patient Experience Specialist

Mercy Hospital/Clinics
08.2018 - 07.2023

PAR I, II, III Rheumatology Clinic

Mercy Hospital/Clinics
08.2018 - 11.2019

Similar Profiles

CREATE PROFILE
Michelle Clark-Preble