Michelle Cleggett
Cibolo
Summary
Results-driven professional adept at managing business operations with a focus on executive support and team leadership. Skilled in office management, accounts receivable, and contract management, with a history of improving workflow efficiency and implementing effective policies. Known for delivering exemplary customer service and fostering team collaboration, ensuring high productivity and smooth operations. Strong background in conflict resolution and process optimization, dedicated to professional development and accuracy.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Implant Coordinator for Southwest Texas
Audie L Murphy VA Medical Center
12.2023 - Current
- Oversaw facility-wide tracking of core implant systems across three Veterans Administration campuses, managing storage of implants valued at $284K.
- Collaborated with departments such as prosthetics, logistics, and cardiology to enhance operational efficiency.
- Executed leadership responsibilities to educate dental residents on track core processes and client care management.
- Spearheaded tracer observation form for five departments, identifying twelve deficiencies, resulting in 100% compliance before joint commission arrival.
- Revamped implant storage system at Datapoint VA clinic by disposing of 273 expired items worth over $300K, achieving 100% compliance with joint commission standards.
- Audited 981 charts across three campuses, leading to fifty-two corrections and ensuring zero discrepancies.
- Briefed VISN 17 Deputy of Quality Management on implant tracking procedures from receipt to storage within the system.
- Educated seven residents in advanced dentistry on documentation practices, reducing errors by 90%.
Registered Nurse Operating Room
Northwest Health Care Center
01.2022 - 12.2023
- Directed Chair of Unit Base Counsel, overseeing three UBC officers and advocating for thirty-one perioperative and environmental service staff.
- Facilitated departmental collaboration in process improvement, evidence-based practice, well-being, and unit information dissemination.
- Achieved 100% patient satisfaction through effective guidance in pain management outcome improvements.
- Communicated with upper leadership as charge nurse to maintain turnover times under 10 minutes.
Education and Training Officer
Brooke Army Medical Center
Ft Sam Houston
08.2020 - 12.2021
- Launched 59th Medical Wing uniformed health education consortium. Coordinated 129 medical residents for 15 surgical specialties upheld Air Force standards.
- Pioneered joint base San Antonio flu campaign boosted public health standards; delivered 30K flu vaccines and saved Air Force $120K in outsourced cost.
- Guided 59th medical wing pilot vaccination site; collaborated w/ allergy clinic administered covid 19 vaccine to 2.2K DOD personnel.
Chief of Sterile Processing and Distibution
Brooke Army Medical Center
Ft Sam Houston
06.2018 - 08.2020
- Directed 24/7 sterile processing department, managing 98 joint service personnel and achieving 84% first case on-time starts.
- Oversaw $11M sterile processing budget, ensuring compliance with AAMI and Joint Commission standards for twenty-eight operating rooms.
- Served as subject matter expert for Department of Defense's largest sterile processing unit, sterilizing 48K sets quarterly and maintaining defect rate below 1%.
- Overhauled SPD assembly line by integrating fourteen prep tables, washers, and sinks; secured $1.6M for reconstruction project.
- Engineered Turbett project led to $30K annual reduction in wrapped sets costs.
- Spearheaded national college for clean, collaborating with Healthmark to educate sixty-eight professionals on sterile processing topics.
- Facilitated earning of four hundred eight continuing education hours through educational initiatives.
Education
Doctor of Education -
Walden University
04.2024
Master of Science - Nursing
University of Phoenix
01.2007
Baccalaureate of Science - Nursing
Grambling State University
05.1998
Skills
- Implant tracking
- Compliance auditing
- Process improvement
- Patient education
- Deadline management
- Problem solving
- Project coordination
- Workflow management
- Curriculum development
Affiliations
Association of Operating Room Nurses
Certification
• Louisiana Registered Nursing Licenses
• Basic Life Support
• Advanced Cardiac Life Support
• Certified Nurse Operating Room
• Basic Life Support
• Advanced Cardiac Life Support
• Certified Nurse Operating Room
Professional Conferences
- National Teaching Institute and Critical Care Exposition, 2009
- Louisiana Organization of Associate Degree Nurses Conference, 2011
- Association of Operating Room Nurses, 2016
Awards
- The Army Accommodation Medal
- Meritorious Service Medal
- Air Force Commendation Medal
- Field Grade Officer of the Quarter
- Air Force Outstanding Unit Award
- Air Force Organizational Excellence Award
- Global War on Terrorism Expeditionary Medal
- Global War on Terrorism Service Medal
- Nuclear Deterrence Operations Service Medal
- Air Force Overseas Short Tour Ribbon
- Air Force Expeditionary Service Ribbon with Gold Border
- Air Force Longevity Service Ribbon
Professional Presentations
- Promotion Workshop at Delgado Community College, 2010
- Faculty Evaluation and Improvement of Instruction Promotion Presentation, 2011
- Presentation on Collaborative Learning at Louisiana Organization of Associate Degree Nurses Conference, 2011
- San Antonio Military Health System and Universities Research Forum, 2019
Committees
- Charity School of Nursing Philosophy Committee, Secretary, 2009-2010
- Charity School of Nursing Philosophy Committee, Chair, 2010-2011
- Delgado Community College Faculty Evaluation and Improvement of Instruction Committee, Co-Chair, 2010-2011
- Charity School of Nursing Curriculum Committee, 2012-2013
- Clinic Emergency Response Committee, 2018-2019
- Infection Control Committee, 2018-2019
- 59th Medical Wing Inspection Team, 2019-2021
Timeline
Implant Coordinator for Southwest Texas
Audie L Murphy VA Medical Center
12.2023 - Current
Registered Nurse Operating Room
Northwest Health Care Center
01.2022 - 12.2023
Education and Training Officer
Brooke Army Medical Center
08.2020 - 12.2021
Chief of Sterile Processing and Distibution
Brooke Army Medical Center
06.2018 - 08.2020
Doctor of Education -
Walden University
Master of Science - Nursing
University of Phoenix
Baccalaureate of Science - Nursing
Grambling State University