Michelle Clifford
Quincy,Massachusetts
Summary
Experienced and motivated operations leader with a successful history of driving business development and improving team efficiency. Possessing strong clerical, communication, and organizational skills, adept at seamlessly transitioning into roles and fostering a supportive environment. Thrives in fast-paced environments, excelling in quick problem-solving and multitasking. Eager for professional growth and dedicated to long-term career progression within a new company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Team Lead / Supervisor
GoPuff
05.2022 - 06.2024
- Supervised and mentored 20+ operations associates by planning and executing daily tasks to ensure customer satisfaction and meet company goals
- Collaborated with site lead to evaluate, prioritize, plan, and execute new projects
- Assisted in the recruitment and onboarding of new team members
- Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills
- Conducted inventory, damage, and expiry process audits
- Successfully lowered inventory defects by 20% by creating more organized inbound processes and investigating route cause
- Performed all administrative duties for site lead
- Researched any discrepancies with outbound and implemented a new structure to reduce non-perfect orders
- Supervised dispatch of all drivers and acted as head liaison for third party workers
- Assisted loss prevention and security team by investigating inventory issues, reviewing camera footage, conducting daily safety audits and writing reports of theft, injuries or damage
- Recommended changes in working conditions and equipment to increase business and team efficiency
- Analyzed and reported daily metrics.
Florist Manager/Customer Service Manager
Roche Bros. Supermarkets
07.2007 - 05.2022
- Performed monthly inventories of department and maintained a positive gross profit margin
- Provided original designs for everyday florals, funerals, weddings, and any other special events
- Held bridal consultations, drew up contracts, and executed florals for over 500 weddings
- Managed multiple employees, reviewed and evaluated employee performance, and provided leadership to build a strong team
- Maintained department quality with proper rotation, ordering, and culling
- Provided outstanding customer service in a fast-paced environment while executing order accuracy
- Coordinated with other departments to cross merchandise and increase sales of specific items
- Cross trained and provided coverage for other departments and locations when needed
- Trained key holder to run the store in the store manager's absence.
Administrative Assistant Intern
Skanska USA Building Inc.
09.2006 - 02.2009
- Answered incoming calls and directed messages to correct party
- Greeted visitors upon arrival and directed guests to appropriate departments
- Performed clerical duties as requested
- Required minimal oversight to complete job tasks
- Organized computer files, office supplies, and placed orders when needed
- Scheduled meetings and travel for executives
- Sorted incoming mail, prepared packages, and arranged courier pickup.
Education
Associates Degree in Liberal Art -
Massasoit Community College
Brockton, MA05.2008
High School Diploma -
Bridgewater-Raynham Regional High School
Bridgewater, MA05.2006
Skills
- Organization
- Problem solving
- Time management
- Inventory
- Floral Design
- Team management
- Onboarding & Training
- Customer Service
- Written & verbal communication
- Attention to detail
- Proficient in Microsoft Office and Google Docs
- Fast Learner
- Self Motivated
- Performance Management
- Decision-Making
- Task Prioritization
Certification
TIPS certified 2024
Dale Carnegie Graduate
Yearly CPD accredited courses
Additional Information
Technology Inventory -
Kronos, Retalix, Sharepoint, Workday, Google Workspace, Microsoft, Slack, Periscope
Timeline
Team Lead / Supervisor
GoPuff
05.2022 - 06.2024
Florist Manager/Customer Service Manager
Roche Bros. Supermarkets
07.2007 - 05.2022
Administrative Assistant Intern
Skanska USA Building Inc.
09.2006 - 02.2009
Associates Degree in Liberal Art -
Massasoit Community College
High School Diploma -
Bridgewater-Raynham Regional High School