Michelle Clifton
San Antonio
Summary
Hardworking, motivated and reliable individual with proven clerical experience. Record of organizational skills, attention to detail and can handle multiple tasks working independently or part of a team.
Overview
37
37
years of professional experience
Work History
Administrative Assistant Clerk
Texas Department Of Criminal Justice
10.2023 - Current
- Interact with parolees by phone, email, or in-person to provide information on a daily basis. Logg and sign each client in so that they could report to their parole officer.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reviewed files, records and other documents to obtain information to respond to requests.
Administrative Clerk
Texas Towing Corporation
10.2022 - 04.2023
- Responsible for filing tow tickets, matched returned certificate letters, and USPS return receipts to company call tickets for all vehicles towed into impound lot.
- Processed high volumes of incoming calls to answer customer inquiries about towed vehicles. Assisted by providing information on all required documentation needed to release vehicle along with amount owed.
- Created new vendor files and cleaned up previous year's files, matched credit card statements to receipts, filed all incoming bank deposit slips, vendor invoices, and check stubs.
- Worked between multiple locations.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Conducted research to assist with routine tasks and special projects.
Administrative Support
Amerit Fleet Solutions – AT&T
01.2019 - 04.2022
- Assisted in maintaining, reviewing, and inputting data for driver qualification files to ensure they met regulatory requirements and compliance with Department of Transportation (DOT) standards and regulations.
- Responsible for data entry, answering incoming calls, making outbound calls and responding to email inquiries. Scanned, uploaded, and prepped paper files for e-file process of all DQF documents.
- Processed motor vehicle reports for initial background checks and annual reviews. Scheduled, tracked, and processed DOT drug screens and physical examination(s). Verified and posted drivers' CDL medical self-certification status.
- Supported team members and senior management with general office and administrative duties when needed. Worked with other department personnel to ensure that DOT and company requirements were met by all drivers.
Safety Compliance Coordinator
Peyton Resource Group - Mission Petroleum
02.2018 - 05.2018
- Processed driver application information to conduct driver pre-employment screening programs. Documentation obtained allowed for processing of motor vehicle reports and requested physical examinations, along with drug and alcohol screening.
- Managed and safeguarded records containing sensitive driver and employee information in compliance with HIPAA and relevant state/federal laws.
- Ensured that terminal personnel were informed about upcoming requirements for drivers renewing their CDL licenses, endorsements, and medical certificate examinations.
- Conducted investigations into suspected non-compliance with relevant laws and regulations, and maintained detailed records of all compliance activities, including audits, reviews, and investigations.
Front Desk Receptionist
Ultimate Staffing – A.H. Beck Foundation Co.
04.2017 - 08.2017
- Managed multi-line phone system and efficiently transferred calls. Responded to queries regarding company's location and operating hours. Oversaw sorting and distribution of incoming mail to appropriate staff members. Processed and tracked all incoming and outgoing packages from LSO, UPS, and FedEx.
- Any necessary documents were faxed, scanned, and emailed. Maintained office and break room supplies at all stations. Updated filing system that was already in place to store vendor and other documents from current and previous years.
- Assist HR with incoming calls regarding open positions, direct callers to website, and explain how to begin application process.
- Maintained accurate records by updating client contact information regularly.
Administrative Support
Pyramid Consulting - AT&T
01.2014 - 01.2017
- Assisted in maintaining, reviewing, and inputting data for driver qualification files to ensure that regulatory requirements and compliance with Department of Transportation (DOT) standards and regulations.
- Responsible for data entry, answering incoming calls, making outbound calls and responding to email inquiries. Scanned, uploaded, and prepped paper files for e-file process of all DQF documents.
- Processed motor vehicle reports for initial background checks and annual reviews. Scheduled, tracked, and processed DOT drug screens and physical examination(s). Verified and posted drivers' CDL medical self-certification status.
- Supported team members and senior management with general office and administrative duties when needed. Worked with other department personnel to ensure that DOT and company requirements were met by all drivers.
Custodian of Records Assistant
Peyton Resource Group - USAA
06.2013 - 12.2013
- Reviewed garnishment orders to ensure correct and timely processing, logged and recorded action. Researched depository accounts to determine presence of Federal protected benefits.
- Identified accounts with priority security interest and coordinated response to appropriate entities. Initiated and removed account holds and completed bank checks for mailing to courts/Law offices.
- Collected processing fees from garnishees and outstanding debts, ensuring accuracy and efficiency. Distributed copies of orders to customers through mail and sent timely notification letters to branches via fax.
- Escalated any issues to supervisor or manager regarding problem cases
Office Clerk II
Caremark Pharmaceutical Services, Alamo Downs
11.2011 - 01.2012
- Responsible for all functions related to electronic creation of order. Enter alphabetic, numeric, or symbolic data into computer in accordance with departmental standards and procedures.
- Verify data on screen against data on source documents. Followed standard operating procedures, problem-solve, and troubleshoot with minimal guidance.
- Support and demonstrate solid commitment to customer satisfaction and quality.
Office File Clerk
J.B. Hunt Transportation
03.2011 - 12.2011
- In this role, responsibilities included conducting audits of daily trip sheets and logs for J.B. Hunt drivers. If any information was missing or inaccurate, I would request it from drivers and if I did not receive it, promptly notify supervisor for further action. Maintaining confidentiality of sensitive information was of utmost importance in this position.
- Additionally, I performed a variety of clerical duties such as data entry, filing, record keeping, faxing, and photocopying. I also handled phone calls and addressed inquiries from customers or vendors in professional manner. Another aspect of my role involved sorting mail and ensuring that it reached appropriate individuals within office environment.
Bookkeeper
Legends Pharmacy
11.2009 - 07.2010
- Responsibilities included processing daily/weekly Medicare, Medicaid and Private census, monitoring and maintaining accurate account information in QS1 data base, account collections, processing payments to patient accounts.
- Worked with Texas Vendor Drug Program, CMS, Medicare D plans and private health insurance verifying patient's coverage status and eligibility.
- Additional tasks included adjudication of claims both on standard 1500 claim forms and electronically. Assisted Business Office Managers in relation to any billing questions or changes.
- High call volume of both outgoing and incoming calls for collections. Researched any missing data for billing of invoices and taking payments over phone.
- Ran monthly invoices for internal, external, and private pay vendors. Heavy data entry, record keeping and filing. Scanning, faxing, copying and emailing of monthly invoices and statements.
Associate Project Administrator
Lockheed Martin Government Services
01.2005 - 10.2009
- Contacted insurance companies concerning existing policies, verify insurance coverage and how it applied to DoD Pharmacy Benefit Plan.
- Used MS Excel to manipulate spread sheets containing Beneficiary OHI data received from MCSC's, (Managed Care Support Contractors)
- First tier of support for customer inquiries and primary point of contact between customers and internal staff for issues concerning Pharmacy Data Transaction Services.
- Developed and maintained expertise by learning and utilizing Remedy PDTS Schema, Remedy Software and Select Rx.
- High volume data entry, faxing, copying, filing and record keeping including incoming and outgoing calls.
- Ensured compliance with applicable laws and regulations related to projects.
Billing Coordinator
Pharmerica Pharmacy
01.2001 - 02.2005
- In charge of processing and tracking all data concerning daily and weekly Medicare census, monitoring and maintaining accurate account information. Required attention to detail for proper billing
- Assisted nursing home Administrators, Business Office Managers, Billing Supervisor, external and internal vendors along with consultants regarding any billing issues or complaints with monthly invoices.
- Processed monthly invoices, reports and reviewed all assigned end of day reports, also kept in daily contact with collection center with any billing inquiries.
- Confirmed and updated all incoming insurance policies and Medicaid numbers on daily admissions from nursing homes, input all data into AS400 System.
- Other general duties included, but not limited to maintaining the upkeep of break room and office supplies, assisted merchandise purchaser with inventory of office equipment.
Office Assistant
Texas Pig Stands, INC.
02.1987 - 09.2001
- Assisted Managers on daily with any problems regarding restaurant issues and or equipment maintenance.
- Served as point of contact for all equipment repair services. Office duties included tracking all incoming worksheets, deposit tickets by maintaining them on a spreadsheet.
- Processed all accounts payable, accounts receivable and payroll researched all any issues for discrepancies. Handled collection calls and processed payments.
- Responsible for purchasing all office supplies including software and hardware. Created and maintained entire filing system, developed most all flyers for advertising.
Education
High School Diploma -
Alamo Heights High School
San Antonio, TX06.1988
Skills
- Intermediate proficiency with Microsoft Excel, Word & Outlook, Adobe DC Pro, Alpha/Numeric 4500-5500, Typing 25-35 wpm
- Administrative and Clerical Support
- Data Entry and 10-Key
- Postage Meter, Calculator, Fax Machine, Computer, Keyboard, Mouse
- Filing Systems
- Correspondence Typing
- Office Supplies and Inventory
Timeline
Administrative Assistant Clerk
Texas Department Of Criminal Justice
10.2023 - Current
Administrative Clerk
Texas Towing Corporation
10.2022 - 04.2023
Administrative Support
Amerit Fleet Solutions – AT&T
01.2019 - 04.2022
Safety Compliance Coordinator
Peyton Resource Group - Mission Petroleum
02.2018 - 05.2018
Front Desk Receptionist
Ultimate Staffing – A.H. Beck Foundation Co.
04.2017 - 08.2017
Administrative Support
Pyramid Consulting - AT&T
01.2014 - 01.2017
Custodian of Records Assistant
Peyton Resource Group - USAA
06.2013 - 12.2013
Office Clerk II
Caremark Pharmaceutical Services, Alamo Downs
11.2011 - 01.2012
Office File Clerk
J.B. Hunt Transportation
03.2011 - 12.2011
Bookkeeper
Legends Pharmacy
11.2009 - 07.2010
Associate Project Administrator
Lockheed Martin Government Services
01.2005 - 10.2009
Billing Coordinator
Pharmerica Pharmacy
01.2001 - 02.2005
Office Assistant
Texas Pig Stands, INC.
02.1987 - 09.2001
High School Diploma -
Alamo Heights High School
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