Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Cline

New Smyrna Beach,FL

Summary

Professional spa management expert with comprehensive experience in overseeing spa operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and I am fully confident I am the right fit for the job if given the opportunity.

-Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.

_Accomplished professional delivering customer service excellence through active engagement. Friendly individual supervises spa staff and oversees daily operations. Creates positive spa atmosphere to bring in new clientele.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Online Marketing

Fenix
07.2020 - Current
  • Participated in brainstorming sessions to generate innovative ideas for new online marketing initiatives or improvements on existing ones.
  • Increased brand visibility by implementing strategic online marketing campaigns.
  • Expanded clientele by effectively promoting company''s services through word-of-mouth referrals, online marketing, and networking events.
  • Managed online marketing campaigns for increased brand visibility and customer engagement.
  • Managed social media presence and online marketing efforts, generating brand awareness and attracting potential clients.

Hair Salon Owner

Self-employeed
02.2020 - Current
  • Maintained a clean, safe, and welcoming salon environment for clients and staff members.
  • Developed a loyal clientele with exceptional communication skills and attention to detail.
  • Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
  • Increased salon revenue through effective marketing strategies and promotional campaigns.
  • Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
  • Managed salon operations, ensuring efficient scheduling and high-quality customer service.
  • Trained and mentored junior stylists, fostering professional growth and skill development.
  • Established strong relationships with vendors, ensuring timely delivery of supplies and equipment maintenance support when needed.
  • Enhanced client satisfaction by providing personalized hair care solutions and styling advice.
  • Boosted employee morale by implementing incentives programs and team-building activities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Maintained posting of MSDS sheets in workplace.
  • Upheld 24-hour response time to service requests.
  • Educated service personnel on company policy and procedure.
  • Initiated workplace improvement programs for increased service efficiency.
  • Delegated workplace responsibility to appropriate staff.

Director of Assisted Living Facility

The Willows Assisted Living and Memory Care
01.2019 - 08.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Supervised clinical staff, providing continuous professional development opportunities and training to maintain and strengthen competencies.
  • Conducted ongoing evaluations of medical practices, ensuring adherence to evidence-based guidelines and best practices.
  • Oversaw and developed clinical departments through hiring, training and evaluating staff.
  • Improved patient care quality by implementing new clinical policies and procedures.
  • Mentored physicians and other medical staff, facilitating professional development through training programs.

Education

No Degree - Cosmetology

Lake Technical School
Eustis, FL
06-2006

General Studies

Christian Home And Bible School
Mt. Dora, FL
05-2005

Skills

  • Online marketing integration
  • Online marketing
  • Online marketing and advertising
  • Traditional and online marketing
  • Staff management
  • Employee coaching
  • Performance evaluations
  • Facility maintenance
  • Appointment scheduling
  • Budget planning
  • Health and safety regulations
  • Schedule coordination
  • Assignment delegation
  • Client service management
  • Spa advertising

Timeline

Online Marketing

Fenix
07.2020 - Current

Hair Salon Owner

Self-employeed
02.2020 - Current

Director of Assisted Living Facility

The Willows Assisted Living and Memory Care
01.2019 - 08.2022

No Degree - Cosmetology

Lake Technical School

General Studies

Christian Home And Bible School

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