Proactive Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
23
23
years of professional experience
Work History
Office Manager
AJ's Auto Body Clinic
Oakland, CA
11.2019 - Current
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Compared vendor prices and negotiated for optimal savings.
Utilized client and staff feedback to maintain customer partnerships and increase revenue.
Case Manager/IHSS Care Provider
IHSS
Alameda/Oakland, CA
03.2013 - 09.2019
Provided transportation and appointments management..
Traveled to clients' homes to complete healthcare services and promote continuity of care..
Provided mobility assistance such as walking and regular exercising.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Developed rapport to create safe and trusting environment for care..
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Administered medication as directed by physician.
Completed medical and program reports and maintained records following clinic standard operating procedures.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Increased medication and medical terminology knowledge through research and continuing education.
Provided compassionate and patient-focused care to cultivate well-being.
Transported clients to and from medical appointments with safety and efficiency.
Completed regular check-ins and progress report for each client.
Consulted with supervisors to assess cases and plan strategies for enhancing care..
Handled incoming mail, bills and invoices and completed appropriate actions.
Scheduled daily and weekly care hours for client caseload.
Care Provider
Janet Challand
Alameda, CA
08.1997 - 07.2011
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Provided safe mobility support to help patients move around personal and public spaces.
Ran errands for patients, did shopping, and picked up other necessities.
Scheduled and accompanied clients to medical appointments.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Remained alert to problems or health issues of clients and competently responded.
Helped clients manage money, pay bills and shop for groceries or personal items.activities.
Education
Cosmetology License - Cosmetology
Alameda Beauty College
Alameda
09.1996
High School Diploma -
Alameda High
Alameda
06.1994
No Degree - Community Health Worker Certificate Program
City College San Francisco
San Francisco, CA
02.2022 - Current
Skills
Report Preparation and Analysis
Team Management
Staff Training
Office Management
Biweekly Payroll Processing
Licensing Requirements
Payroll Administration
Accounts Payable and Receivable Auditing
Inquiry Requests
Sales Tax Filings
Office Supplies and Inventory
Timeline
No Degree - Community Health Worker Certificate Program