Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic
Michelle Coffey

Michelle Coffey

Martinsburg

Summary

Dynamic office manager excelling in team development, operational efficiency, and patient care. Proven track record in enhancing staff productivity and achieving revenue goals through effective scheduling and resource management.

Overview

13
13
years of professional experience

Work History

Office manager

Patthoff General Dentistry
01.2013 - Current
  • Achieves revenue goals by effectively managing patient scheduling, staff productivity, collections and receivables, specialty referral process, and miscellaneous operations expenses.
  • Manages office within budget guidelines to include clerical and auxiliary supply purchases, equipment upgrades, labs and labor costs.
  • Increases and stimulates new patient growth by supporting sales, marketing and promotional programs.
  • Recruits, hires and develops office teams capable of providing best in class patient care.
  • Directly supervises office teams and proactively manages their performance and development including but not limited to performance feedback, appraisals, and corrective actions.
  • Communicates with office teams regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
  • Completes administrative tasks, such as, bank deposits, revenue posting, accounts receivable reports and invoice processing correctly and within deadline.
  • Maintains patient data to include required regulatory chart documents, personal information, treatment consultation documentation, account history transactions and electronic QSI data.
  • Manages and assists designated office team members with appropriate payment and insurance processes.
  • Ensures flawless execution of operational standards, including compliance with established company policies, procedures, and government regulations.
  • Responds to doctor, patient and employee grievances, complaints, and inquiries and seeks assistance when necessary.
  • Continually works towards building and sustaining a joined leadership work environment with doctors.
  • Performs other duties as assigned.

Education

Bachelor of Art - Sociology, Criminal Justice

Meredith College
Raleigh, NC
01.1998

Skills

  • Communication skills
  • Organizational skills
  • Management expertise
  • Problem-solving ability
  • Attention to detail
  • Critical thinking

Affiliations

Berkeley County Schools Strategic Planning Committee (2025)

Spring Mills Middle School Local School Improvement Council, Secretary (2019-2023)

Berkeley County Schools, Bond and Levy Committee Member (2022)

References

References available upon request.

Timeline

Office manager

Patthoff General Dentistry
01.2013 - Current

Bachelor of Art - Sociology, Criminal Justice

Meredith College

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