Hi, I’m
Michelle Cole
Baltimore,MD
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Amazon and Albany Cat, showcasing exceptional multitasking and client relationship building skills. Achieved significant reductions in sorting errors and equipment downtime, exceeding performance targets. Excelled in fast-paced environments, demonstrating a keen ability to prioritize tasks and foster team collaboration.
Overview
9
years of professional experience
Work History
Amazon
Sorter / Packer & Picker
11.2019 - 06.2024
Job overview
- Used hand-held scanners to sort items into specific categories.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Stacked items according to weights, sizes, types, and picking priorities.
- Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
- Operated pallet jacks to move large and heavy items for sorting.
- Inspected items for damage or defects before sorting as part of quality control process.
- Followed company policies and procedures to produce consistent work results.
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Consistently met or exceeded performance targets in terms of both speed and accuracy while sorting items.
- Utilized sorting systems to sort items fast and accurately.
- Used hand-held scanner to enter data product information.
- Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
Albany Cat
Rental Coordinator
05.2015 - 11.2018
Job overview
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
- Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
- Participated in industry events and trade shows to stay current on market trends and establish valuable networking connections.
- Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
- Negotiated contracts with vendors and suppliers, securing the best possible rates for the company''s rental equipment needs.
- Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
- Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
- Maintained a high level of accuracy in billing procedures, effectively resolving discrepancies and preventing financial losses.
- Implemented safety protocols within the workplace that reduced incidents involving mishandling of rental equipment.
- Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
- Partnered with outside sales to identify critical accounts with growth opportunities.
Education
Dundalk High SchoolBaltimore, MD
Diploma
06.1995
Skills
- Multitasking proficiency
- Scheduling and Planning
- Client Relationship Building
- Office Management
- Organizational capabilities
- Document Preparation
- Decision Making Aptitude
- Budgeting and finance
- Industry Networking
- Rental Agreement
- Rental Transactions
- Lease Management
- Reservations
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Data Entry
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Customer Relationship Management
- Service Coordination
- Incident Reporting
- Customer Service
- Multitasking Abilities
Timeline
Sorter / Packer & Picker
Amazon
11.2019 - 06.2024
Rental Coordinator
Albany Cat
05.2015 - 11.2018
Dundalk High School
Diploma