Highly skilled administrative support professional with expertise in office management, public relations, planning, and problem-solving. Adaptable to change and consistently exceeds expectations. Proficient in various computer and data processing capabilities, including word processing, presentation software, desktop publishing, and Adobe Acrobat 8 Professional. Extensive experience in web page design, website management, and social media management. Independently handles the setup and execution of trainings, events, and presentations, including payment collection and deposit transfers. Responsible for managing the budget of the economic development department and administering grant funds. Additionally, serves as the administrator of Wayne County Loans for the Six County Association of Governments Revolving Loan Funds. Skilled in CareStream Dental Softdent Software for billings, accounts payable, accounts receivable, insurance collections, and payment plan development. Exceptional at multitasking and meeting tight deadlines without compromising quality. Possesses strong written and verbal communication skills and works well with both colleagues and the public. Experienced as a Paraprofessional providing support to general education as well as special needs and at-risk students. Proficient in utilizing library software systems such as Koha and Overdrive throughout the school district. Committed to delivering exceptional patient care and support while efficiently managing administrative tasks and maintaining accurate patient records. A passionate communicator dedicated to ensuring positive patient experiences.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Intermountain Health Sevier Valley Clinic
11.2022 - 02.2025
Pay- $22.00 hr
Supervisor – Genevieve Rodriguez
Phone: 435-558-0184
Email: genevieve.rodriguez@imail.org
Acts as the primary point of contact for patients at a healthcare facility, greeting them, managing appointments, verifying insurance, collecting payments, assisting with paperwork, and providing information about services, all while ensuring a positive patient experience and adhering to medical office policies and procedures
Job duties include but are not limited to: Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information in icentra through Revenue Cycle and Charts(E.H.R.) and notifies staff that patient is ready
Efficiently and timely answers the phone and directs calls to the appropriate staff or records messages
Routes calls appropriately, offering voicemail, and redirection of calls as needed
Verifies correct insurance information via card, or phone call to the insurance company as appropriate
Explain financial requirements to patients, collection of co-pay or payments for services at each visit and records payments
Using practice management system appropriately to schedule, reschedule and cancel patient appointments
Maintains various logs of daily activity
Assists in chart preparation, clerical and administrative duties as assigned
Assists with the medical records by pulling and filing of charts as needed, makes charts for new patients, and files records in chart
Represents physician practice by providing excellent customer service
Maintains patient confidence and protects operations by keeping information confidential
Serves and protects the health care community by adhering to professional standards, compliance standards, practice policies, federal, state and local requirements
Contributes to a team effort by accomplishing related tasks as requested
Utilizes computers systems for scheduling procedures and all other computer systems required for the listed job function
Performing other duties as assigned by providers, coordinators and management in accordance with established office policy.
Special Education Paraprofessional
Wayne School District
08.2017 - 11.2022
Seasonal Part Time: 27/hrs
Week – 9 months a year (August – May)
Payment: $14.00 hourly
Supervisor – Sharon Durfey
Phone: 435-425-3421
Email: Sharon.durfey@waynesd.org
Strong skills as a well read individual in literary genres to help accommodate individual students and factually select the best books for learning, growing or teaching
Able to perform tasks requiring significant knowledge in many fields in education P-12th grade, function independently of direct professional
Responsible for specialized or concentrated assistance for students in the 9th-12th grades
Library Technician, oversee all ordering and development of the library and system
Book reviewing for the school library and Overdrive digital library
Providing one-on-one direct and active learning instruction
Meeting with teachers and collaborating
Modifying materials to best enhance the learning experience for the student
Collecting data on students
Developing and implementing behavior management plans
Speech Therapy sessions with speech impediment students
The Early Intervention Program (EIP) is designed to serve students who are at risk of not reaching or maintaining academic grade level
Teach to the Future emphasizes the use of technology by students and supports teachers in creating technology-rich units for their existing curriculum
Have a crucial understanding of individual success and a deep establishment of empathy
Teach social skills one-on-one and group with direct instruction
Dental Office Manager
Dr. Wynn Scott Andersen, DDS – The Tooth Ranch
02.2016 - 08.2017
Full Time: 21/hrs Weekly
Payment: $10.50 hourly
Supervisor: Dr
Wynn Scott Andersen
Phone: 435-691-3388
Email: sr3club@live.com
Strong management skills, familiarity with the general office environment and strong understanding of how the office works to run a medical business
Experienced in billing, accounts receivable and accounts payable
Experienced in working with billing and collecting from patient insurance
Experienced in ordering supplies, in customer service, facilities maintenance and management, purchasing and working office machinery
Strong computer skills as well as professional verbal, phone and written communication skills
Compassionate while continuing to be a strong effective asset to help maintain a well-run establishment
Handle multifaceted clerical tasks (e.g., data entry, filing, records management, writing and managing grants
Wayne County website manager, assist the public with – (small business questions, trainings, grant writing, resource locator, loans, and business development
As the Director of Wayne County Economic Development and Assistant to the Wayne County Commissioners
Coordinate travel arrangements, maintain database and ensure the delivery of premium service to county commissioners and county businesses
Quickly became a trusted director in Wayne County as well as in the Six County Association of Governments and the Governor’s Office of Economic Development (GOED) - known for my 'can-do' attitude, flexibility and high-quality work
Education
GED, Diploma -
Wayne High School
Bicknell, Utah
GE, Associate of Applied Science - Business and Applied Technology
Snow College
Ephraim, Utah
Dixie State University
St. George, Utah
Weber State University
Ogden, Utah
Skills
Paraprofessional P-12
Type at least 60 WPM
Office Management
Records Management
Database Administration
Clerical Tasks
Finance for the Non-Financial Manager
Minutes/Journals/Reports
Event Management
Website CMS
Calendar & Time Mgmt Software
Social Media
Agenda Creation
Accounts Payable and Receivable
Front-Desk Reception
Executive Support
Librarian Skills
Book Reviewing
Communications
Event/Travel Coordination
MS Word
MS PowerPoint
Windows
Adobe Writer/Reader
MS Outlook
MS Publisher
ScanSnap IX500
Digital Images Suite
Google Suite
PC & Apple Products
SoftDent Software
Koha Library System
Customer service
IEP compliance
HIPAA compliance
Teacher assistance
Dental software proficiency
Insurance verification
Learning disabilities support
Schedule management
Insurance verifying
Classroom organization
Dental office management
Appointment scheduling
Patient confidentiality
Progress monitoring
Patient relations
Patient intake
Teaching and instruction
Payment plans
Payment collection
Student advocacy
Oral communication
Medical terminology
Empathy
Hobbies and Interests
Crocheting and gifting to others
Riding horses and teaching others horsemanship skills
Riding road bicycles in different road races and fun events and educating others to the sport
Hiking all over the area that I live in, discovering new places in my own back yard and being able to share it with others
Riding and driving OHVs for fun recreation with my family, grandchildren and friends
Gardening, I love to grow a big beautiful garden full of different types of vegetables and flowers, finding out what will grow or won’t in Teasdale is a pleasure from year to year
Reading is my comfortable pleasure to chill out and relax while enjoying my surroundings
Helping create simple websites for my family and friends that have small businesses to better develop their marketing
Spending as much time with my children and grandchildren doing any activity we can come up with at the moment
Bringing happiness to others through service projects they might need help with
Sharing my knowledge of Wayne County and Capitol Reef with visitors to our area
Training
GED, Diploma (Wayne High School)
GE, Associate of Applied Science 23.3 Credits (Snow College Home Base through (UEC)
Business and Applied Technology
American Civilizations
Communications
Social & Behavioral Science
Theatre
English 1010-2010
Professional Development
Customer Service & Communications via phone and in person
Receptionist/Veterinary Technician at Dr. Duane Utley Sevier Valley Vet ClinicReceptionist/Veterinary Technician at Dr. Duane Utley Sevier Valley Vet Clinic