Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Professional Development
Interests
Timeline
Generic

Michelle Coleman

Teasdale,USA

Summary

Highly skilled administrative support professional with expertise in office management, public relations, planning, and problem-solving. Adaptable to change and consistently exceeds expectations. Proficient in various computer and data processing capabilities, including word processing, presentation software, desktop publishing, and Adobe Acrobat 8 Professional. Extensive experience in web page design, website management, and social media management. Independently handles the setup and execution of trainings, events, and presentations, including payment collection and deposit transfers. Responsible for managing the budget of the economic development department and administering grant funds. Additionally, serves as the administrator of Wayne County Loans for the Six County Association of Governments Revolving Loan Funds. Skilled in CareStream Dental Softdent Software for billings, accounts payable, accounts receivable, insurance collections, and payment plan development. Exceptional at multitasking and meeting tight deadlines without compromising quality. Possesses strong written and verbal communication skills and works well with both colleagues and the public. Experienced as a Paraprofessional providing support to general education as well as special needs and at-risk students. Proficient in utilizing library software systems such as Koha and Overdrive throughout the school district. Committed to delivering exceptional patient care and support while efficiently managing administrative tasks and maintaining accurate patient records. A passionate communicator dedicated to ensuring positive patient experiences.

Overview

17
17
years of professional experience

Work History

Patient Service Representative

Intermountain Health Sevier Valley Clinic
11.2022 - 02.2025

Pay- $22.00 hr

Supervisor – Genevieve Rodriguez

Phone: 435-558-0184

Email: genevieve.rodriguez@imail.org


  • Acts as the primary point of contact for patients at a healthcare facility, greeting them, managing appointments, verifying insurance, collecting payments, assisting with paperwork, and providing information about services, all while ensuring a positive patient experience and adhering to medical office policies and procedures
  • Job duties include but are not limited to: Greets patients and families to the practice, provides necessary registration form to the patient for completion and signature, reviews same for accuracy, updates patient information in icentra through Revenue Cycle and Charts(E.H.R.) and notifies staff that patient is ready
  • Efficiently and timely answers the phone and directs calls to the appropriate staff or records messages
  • Routes calls appropriately, offering voicemail, and redirection of calls as needed
  • Verifies correct insurance information via card, or phone call to the insurance company as appropriate
  • Explain financial requirements to patients, collection of co-pay or payments for services at each visit and records payments
  • Using practice management system appropriately to schedule, reschedule and cancel patient appointments
  • Maintains various logs of daily activity
  • Assists in chart preparation, clerical and administrative duties as assigned
  • Assists with the medical records by pulling and filing of charts as needed, makes charts for new patients, and files records in chart
  • Represents physician practice by providing excellent customer service
  • Maintains patient confidence and protects operations by keeping information confidential
  • Serves and protects the health care community by adhering to professional standards, compliance standards, practice policies, federal, state and local requirements
  • Contributes to a team effort by accomplishing related tasks as requested
  • Utilizes computers systems for scheduling procedures and all other computer systems required for the listed job function
  • Performing other duties as assigned by providers, coordinators and management in accordance with established office policy.

Special Education Paraprofessional

Wayne School District
08.2017 - 11.2022

Seasonal Part Time: 27/hrs

Week – 9 months a year (August – May)

Payment: $14.00 hourly

Supervisor – Sharon Durfey

Phone: 435-425-3421

Email: Sharon.durfey@waynesd.org


  • Strong skills as a well read individual in literary genres to help accommodate individual students and factually select the best books for learning, growing or teaching
  • Able to perform tasks requiring significant knowledge in many fields in education P-12th grade, function independently of direct professional
  • Responsible for specialized or concentrated assistance for students in the 9th-12th grades
  • Library Technician, oversee all ordering and development of the library and system
  • Book reviewing for the school library and Overdrive digital library
  • Providing one-on-one direct and active learning instruction
  • Meeting with teachers and collaborating
  • Modifying materials to best enhance the learning experience for the student
  • Collecting data on students
  • Developing and implementing behavior management plans
  • Speech Therapy sessions with speech impediment students
  • The Early Intervention Program (EIP) is designed to serve students who are at risk of not reaching or maintaining academic grade level
  • Teach to the Future emphasizes the use of technology by students and supports teachers in creating technology-rich units for their existing curriculum
  • Have a crucial understanding of individual success and a deep establishment of empathy
  • Teach social skills one-on-one and group with direct instruction

Dental Office Manager

Dr. Wynn Scott Andersen, DDS – The Tooth Ranch
02.2016 - 08.2017

Full Time: 21/hrs Weekly

Payment: $10.50 hourly

Supervisor: Dr

Wynn Scott Andersen

Phone: 435-691-3388

Email: sr3club@live.com


  • Strong management skills, familiarity with the general office environment and strong understanding of how the office works to run a medical business
  • Experienced in billing, accounts receivable and accounts payable
  • Experienced in working with billing and collecting from patient insurance
  • Experienced in ordering supplies, in customer service, facilities maintenance and management, purchasing and working office machinery
  • Strong computer skills as well as professional verbal, phone and written communication skills
  • Compassionate while continuing to be a strong effective asset to help maintain a well-run establishment

Economic Development Director

Wayne County Government
04.2008 - 01.2016

Full Time: 36/hrs

Weekly

Payment: $13.65 hourly

Supervisor: Commissioner Newell Harward (deceased)

Phone:

Email:


  • Handle multifaceted clerical tasks (e.g., data entry, filing, records management, writing and managing grants
  • Wayne County website manager, assist the public with – (small business questions, trainings, grant writing, resource locator, loans, and business development
  • As the Director of Wayne County Economic Development and Assistant to the Wayne County Commissioners
  • Coordinate travel arrangements, maintain database and ensure the delivery of premium service to county commissioners and county businesses
  • Quickly became a trusted director in Wayne County as well as in the Six County Association of Governments and the Governor’s Office of Economic Development (GOED) - known for my 'can-do' attitude, flexibility and high-quality work

Education

GED, Diploma -

Wayne High School
Bicknell, Utah

GE, Associate of Applied Science - Business and Applied Technology

Snow College
Ephraim, Utah

Dixie State University
St. George, Utah

Weber State University
Ogden, Utah

Skills

  • Paraprofessional P-12
  • Type at least 60 WPM
  • Office Management
  • Records Management
  • Database Administration
  • Clerical Tasks
  • Finance for the Non-Financial Manager
  • Minutes/Journals/Reports
  • Event Management
  • Website CMS
  • Calendar & Time Mgmt Software
  • Social Media
  • Agenda Creation
  • Accounts Payable and Receivable
  • Front-Desk Reception
  • Executive Support
  • Librarian Skills
  • Book Reviewing
  • Communications
  • Event/Travel Coordination
  • MS Word
  • MS PowerPoint
  • Windows
  • Adobe Writer/Reader
  • MS Outlook
  • MS Publisher
  • ScanSnap IX500
  • Digital Images Suite
  • Google Suite
  • PC & Apple Products
  • SoftDent Software
  • Koha Library System
  • Customer service
  • IEP compliance
  • HIPAA compliance
  • Teacher assistance
  • Dental software proficiency
  • Insurance verification
  • Learning disabilities support
  • Schedule management
  • Insurance verifying
  • Classroom organization
  • Dental office management
  • Appointment scheduling
  • Patient confidentiality
  • Progress monitoring
  • Patient relations
  • Patient intake
  • Teaching and instruction
  • Payment plans
  • Payment collection
  • Student advocacy
  • Oral communication
  • Medical terminology
  • Empathy

Hobbies and Interests

  • Crocheting and gifting to others
  • Riding horses and teaching others horsemanship skills
  • Riding road bicycles in different road races and fun events and educating others to the sport
  • Hiking all over the area that I live in, discovering new places in my own back yard and being able to share it with others
  • Riding and driving OHVs for fun recreation with my family, grandchildren and friends
  • Gardening, I love to grow a big beautiful garden full of different types of vegetables and flowers, finding out what will grow or won’t in Teasdale is a pleasure from year to year
  • Reading is my comfortable pleasure to chill out and relax while enjoying my surroundings
  • Helping create simple websites for my family and friends that have small businesses to better develop their marketing
  • Spending as much time with my children and grandchildren doing any activity we can come up with at the moment
  • Bringing happiness to others through service projects they might need help with
  • Sharing my knowledge of Wayne County and Capitol Reef with visitors to our area

Training

  • GED, Diploma (Wayne High School)
  • GE, Associate of Applied Science 23.3 Credits (Snow College Home Base through (UEC)
  • Business and Applied Technology
  • American Civilizations
  • Communications
  • Social & Behavioral Science
  • Theatre
  • English 1010-2010

Professional Development

  • Customer Service & Communications via phone and in person
  • Microsoft Office Specialist (MOS), 2007-2010
  • CareStream Dental-Softdent Dental Software – Scheduling, Insurance Billing, Accounts Payable and Receivable
  • Economic Development 101
  • PDF Writer
  • Adobe Acrobat 8 Professional
  • Grant Writing
  • Finance for the Non-Financial Manager
  • Certified Paraprofessional-multiple trainings(P-12)
  • High Scope Preschool Curriculum (PCC)
  • Early Intervention Program (EIP)
  • Individual Education Program Team (IEP)
  • Intel Teach to the Future (Creating Successful Learning Environments)
  • Least Restrictive Behavioral Interventions (LRBI)
  • ABA (Applied Behavior Analysis) for children with autism and other developmental disabilities through a STAR Autism Workshop

Interests

  • Participating in various activities, including Book Clubs, Cooking Clubs and Luncheon Clubs
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • I like working with my hands and gardening
  • Volunteering at local religion functions
  • Reading
  • Watching Movies and TV Shows
  • Geocaching
  • Personal Development and Self-Improvement
  • Avid Reader
  • Knitting and Crocheting
  • Genealogy

Timeline

Patient Service Representative

Intermountain Health Sevier Valley Clinic
11.2022 - 02.2025

Special Education Paraprofessional

Wayne School District
08.2017 - 11.2022

Dental Office Manager

Dr. Wynn Scott Andersen, DDS – The Tooth Ranch
02.2016 - 08.2017

Economic Development Director

Wayne County Government
04.2008 - 01.2016

GE, Associate of Applied Science - Business and Applied Technology

Snow College

Dixie State University

Weber State University

GED, Diploma -

Wayne High School
Michelle Coleman