Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hairstylist
Good Hair Days By Michelle
Roanoke, VA
04.2005 - Current
Owner/Operator/Stylist of Good Hair Days by Michelle
Processed payments, entering sales in register for prompt customer service.
Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
Answered phone calls and emails to schedule client appointments.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Streamlined appointment booking process by keeping accurate records of client contact information and appointments history.
Adaptable and proficient in learning new concepts quickly and efficiently.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Passionate about learning and committed to continual improvement.
Worked well in a team setting, providing support and guidance.
Fostered a welcoming atmosphere within the salon through friendly interactions with clients and team members.
Site Lead
PSI Services LLC
Glendale, CA
12.2019 - Current
Managed and motivated employees to be productive and engaged in work.
Assisted in organizing and overseeing testing sites to drive operational excellence.
Administered confidential state-board Cosmetology exams for all state Cosmetology professions.
Trained employees on proper procedures and strategies to improve productivity.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained a professional, organized, and safe environment for employees and patrons.
Proven ability to learn quickly and adapt to new situations.
Worked flexible hours.
Learned and adapted quickly to new technology and software applications.
Skilled at working independently and collaboratively in a team environment.
Complied with regulatory guidelines and requirements.
Delivery Driver
Spark/WalMart And Sam's Club
Roanoke, VA
10.2022 - Current
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Minimized company liability and risks to loads by obeying traffic laws.
Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
Documented mileage, deliveries, pickups, customer issues and damages.
Delivered packages to customer doorsteps and business offices.
Verified accuracy of all deliveries against order forms.
Loaded delivery vehicle and properly secured items to prevent damage for deliveries.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
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