Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Michelle Collins

Roanoke,VA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Hairstylist

Good Hair Days By Michelle
Roanoke, VA
04.2005 - Current
  • Owner/Operator/Stylist of Good Hair Days by Michelle
  • Processed payments, entering sales in register for prompt customer service.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Answered phone calls and emails to schedule client appointments.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Streamlined appointment booking process by keeping accurate records of client contact information and appointments history.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.
  • Fostered a welcoming atmosphere within the salon through friendly interactions with clients and team members.

Site Lead

PSI Services LLC
Glendale, CA
12.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Assisted in organizing and overseeing testing sites to drive operational excellence.
  • Administered confidential state-board Cosmetology exams for all state Cosmetology professions.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours.
  • Learned and adapted quickly to new technology and software applications.
  • Skilled at working independently and collaboratively in a team environment.
  • Complied with regulatory guidelines and requirements.

Delivery Driver

Spark/WalMart And Sam's Club
Roanoke, VA
10.2022 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Delivered packages to customer doorsteps and business offices.
  • Verified accuracy of all deliveries against order forms.
  • Loaded delivery vehicle and properly secured items to prevent damage for deliveries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Education

Cosmetology Certification - Cosmetology

BarPalma Beauty Careers Academy
Roanoke, VA
04.2005

High School Diploma -

Covington High School
Covington, VA
06.1988

Skills

  • Customer Service
  • Patience and composure
  • Strong Organization
  • Administration and management
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Professional and Courteous
  • Team Leadership
  • Interpersonal Relations
  • Organizational Skills
  • Supervision and leadership

Affiliations

  • IntelTravel

Certification

  • Cosmetology Training - (2005 - Present)
  • Independent Licensed Travel Agent - (2022 - Present)

Timeline

Delivery Driver

Spark/WalMart And Sam's Club
10.2022 - Current

Site Lead

PSI Services LLC
12.2019 - Current

Hairstylist

Good Hair Days By Michelle
04.2005 - Current

Cosmetology Certification - Cosmetology

BarPalma Beauty Careers Academy

High School Diploma -

Covington High School
  • Cosmetology Training - (2005 - Present)
  • Independent Licensed Travel Agent - (2022 - Present)
Michelle Collins
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