Michelle Collins
Roanoke,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hairstylist
Good Hair Days By Michelle
04.2005 - Current
- Owner/Operator/Stylist of Good Hair Days by Michelle
- Processed payments, entering sales in register for prompt customer service.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Answered phone calls and emails to schedule client appointments.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Streamlined appointment booking process by keeping accurate records of client contact information and appointments history.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
- Fostered a welcoming atmosphere within the salon through friendly interactions with clients and team members.
Site Lead
PSI Services LLC
12.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Assisted in organizing and overseeing testing sites to drive operational excellence.
- Administered confidential state-board Cosmetology exams for all state Cosmetology professions.
- Trained employees on proper procedures and strategies to improve productivity.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours.
- Learned and adapted quickly to new technology and software applications.
- Skilled at working independently and collaboratively in a team environment.
- Complied with regulatory guidelines and requirements.
Delivery Driver
Spark/WalMart And Sam's Club
10.2022 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Minimized company liability and risks to loads by obeying traffic laws.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Delivered packages to customer doorsteps and business offices.
- Verified accuracy of all deliveries against order forms.
- Loaded delivery vehicle and properly secured items to prevent damage for deliveries.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Education
Cosmetology Certification - Cosmetology
BarPalma Beauty Careers Academy
Roanoke, VA04.2005
High School Diploma -
Covington High School
Covington, VA06.1988
Skills
- Customer Service
- Patience and composure
- Strong Organization
- Administration and management
- Time Management
- Computer Skills
- Verbal and written communication
- Professional and Courteous
- Team Leadership
- Interpersonal Relations
- Organizational Skills
- Supervision and leadership
Affiliations
- IntelTravel
Certification
- Cosmetology Training - (2005 - Present)
- Independent Licensed Travel Agent - (2022 - Present)
Timeline
Delivery Driver
Spark/WalMart And Sam's Club
10.2022 - Current
Site Lead
PSI Services LLC
12.2019 - Current
Hairstylist
Good Hair Days By Michelle
04.2005 - Current
Cosmetology Certification - Cosmetology
BarPalma Beauty Careers Academy
High School Diploma -
Covington High School
- Cosmetology Training - (2005 - Present)
- Independent Licensed Travel Agent - (2022 - Present)
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