Michelle Colon
Brooklyn,NY
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver/Dispatch Supervisor
Metro Speedy
03.2021 - Current
- Followed all relevant traffic laws and safety regulations..
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Security
Motivated Security
04.2018 - 03.2020
- Maintained transaction security by verifying payment cards against identification.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Established data security plan and robust data recovery strategies.
- Enhanced network security by implementing robust data protection measures.
- Assisted information systems security managers in reporting and mitigating information system security threats.
- Monitored areas for security issues and safety hazards.
Customer Service Coordinator
S&M
02.2016 - 03.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Drug and Alcohol Counselor
DCAPS
02.2013 - 12.2017
- Facilitated group therapy sessions for diverse clientele, promoting peer support and healthy coping mechanisms.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Streamlined case management processes to reduce administrative burden and increase time spent providing direct client services.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Facilitated group and individual therapy in outpatient setting.
Customer Service Representative
10 Spot
07.2012 - 11.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Security Officer
FJC Securities Services
11.2010 - 02.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Education
GED -
Plaza College
Forest Hills, NY02.2010
Skills
- Time Management
- Customer Service
- Patience and understanding
- Punctual and Reliable
- Staff Development
Certification
Peer advocate, Casac T
spanish
Billigual(spanish)
Additional Information
Computer literate,type 40wpm, microsoft 2007 and higher,work very well with others,fast learner,great skills in customer service
Languages
Spanish
Professional Working
Timeline
Driver/Dispatch Supervisor
Metro Speedy
03.2021 - Current
Security
Motivated Security
04.2018 - 03.2020
Customer Service Coordinator
S&M
02.2016 - 03.2019
Drug and Alcohol Counselor
DCAPS
02.2013 - 12.2017
Customer Service Representative
10 Spot
07.2012 - 11.2015
Security Officer
FJC Securities Services
11.2010 - 02.2014
GED -
Plaza College