Michelle Cols
Kissimmee,FL
Summary
Versatile and dynamic, with a proven track record at Renaissance Hotel, adept at espresso preparation and enhancing customer experiences. Fluent in English and Spanish, I excel in cleanliness and drink customization, significantly improving sales through personalized service. My friendly demeanor and ability to adapt creatively foster loyalty and operational excellence.
Overview
5
5
years of professional experience
Work History
Barista
Renaissance Hotel
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cook
Celebration Golf
10.2023 - 02.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
Server
Westgate Vacation Villas Resort & Spa
06.2019 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
La Epifania
Maracaibo, Venezuela05-2016
Skills
- Friendly and outgoing
- Adaptive and creative
- Active listener
- Cleanliness
- Excellent memory
- Espresso preparation
- Drink customization
- FLUENT IN ENGLISH,SPANISH
- Menu Memorization
- Point of sale system
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Barista
Renaissance Hotel
10.2024 - Current
Cook
Celebration Golf
10.2023 - 02.2024
Server
Westgate Vacation Villas Resort & Spa
06.2019 - 07.2022
High School Diploma -
La Epifania
Similar Profiles
Markeisha FoxMarkeisha Fox
Banquet Server at Renaissance HotelBanquet Server at Renaissance Hotel
Alexander GassAlexander Gass
Banquet Bartender at Renaissance HotelBanquet Bartender at Renaissance Hotel
Katarina PerezKatarina Perez
Breakfast Server/Banquet Server/Host at Renaissance HotelBreakfast Server/Banquet Server/Host at Renaissance Hotel
Namrata SrivatsaNamrata Srivatsa
Front Desk Agent at Renaissance HotelFront Desk Agent at Renaissance Hotel
Alexandra Cruz OrtizAlexandra Cruz Ortiz
Human Resource Section Lead at OCPS Food & Nutrition ServicesHuman Resource Section Lead at OCPS Food & Nutrition Services