Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle Colunga-Molina

Salinas,CA

Summary

Dynamic and dedicated professional with extensive experience in customer service. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in cash handling and POS systems, consistently maintaining high service standards while adapting to fast-paced environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.



Overview

23
23
years of professional experience
1
1
Certification

Work History

Restaurant Server

Red Lobster
01.2023 - 03.2024
  • Assisted customers with menu selections and dietary preferences.
  • Delivered food and beverages promptly, ensuring high service standards.
  • Maintained cleanliness of dining area and tables during service.
  • Collaborated with kitchen staff to fulfill special requests efficiently.
  • Provided support in training new servers on restaurant protocols.
  • Adapted to fast-paced environment while maintaining attention to detail.
  • Processed customer payments accurately using point-of-sale systems.

Restaurant Server/Cashier/Customer Service Representative

Chili's Grill and Bar
09.2011 - 01.2017
  • Provided exceptional customer service, ensuring a positive dining experience for guests.
  • Assisted with menu selections, effectively communicating daily specials and promotions to enhance guest satisfaction.
  • Managed order accuracy by efficiently processing requests through POS system while maintaining high standards of service.
  • Collaborated with kitchen staff to ensure timely food delivery and quality control for all orders.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to guest retention.
  • Maintained cleanliness of dining area and adherence to health regulations, promoting a safe environment for patrons and staff.

General Office Clerk

Pat's Roofing
07.2001 - 11.2010
  • Coordinated scheduling of appointments and meetings for staff members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced office efficiency by organizing and maintaining filing systems for essential documents.

Education

No Degree - Accounting/Marketing/Business Finance

Monterey Peninsula College
Monterey, CA

No Degree - General Studies

Hartnell College
Salinas, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Computer skills
  • Organizational skills
  • Cash handling
  • Payment processing
  • Merchandise restocking
  • Cash drawer balancing
  • POS systems
  • Multitasking
  • Filing
  • Clerical support
  • Typing skills

Certification

  • Computer Business Applications

Timeline

Restaurant Server

Red Lobster
01.2023 - 03.2024

Restaurant Server/Cashier/Customer Service Representative

Chili's Grill and Bar
09.2011 - 01.2017

General Office Clerk

Pat's Roofing
07.2001 - 11.2010

No Degree - Accounting/Marketing/Business Finance

Monterey Peninsula College

No Degree - General Studies

Hartnell College

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