- Playing Sports
- Backpacking and Hiking
- Pilates
Michelle Condon
Lewis Center,OH
Summary
Analytical, organized and detail-oriented supply chain professional with SAP expertise and over 20 years of supply chain management experience. Collaborative team player with a successful track record of delivering the quality solutions to support critical business initiatives.
Platform engineering professional with deep understanding of system architecture and cloud environments. Possesses history of driving infrastructure improvements and automating processes to enhance operational efficiency. Focused on collaborative team efforts and adaptable to dynamic project requirements, ensuring dependable and flexible performance. Skilled in infrastructure as code, containerization, and cloud services, valued for reliability and problem-solving abilities.
Experienced with designing and maintaining scalable and reliable platform infrastructures. Utilizes automation tools and cloud technologies to streamline operations and improve system performance. Knowledge of scripting languages and containerization, ensuring robust and efficient platform solutions.
Diligent senior IT analyst with robust background in platform engineering and proven track record of enhancing system reliability and scalability. Successfully implemented infrastructure automation and optimized cloud deployments to ensure seamless operations. Demonstrated expertise in scripting and cloud platforms, showcasing deep commitment to innovation and efficiency.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Software Product & Platform Engineer Specialist
Accenture Federal Services, LLC
01.2011 - Current
- Responsible for analysis, design, and testing for enhancement and sustainment work of SAP modules cFolders, Quality Notification, Material Master, and Document Management System
- Coordinate Requests for Change and Requests for Support and problem solution deliveries with interface partners
- Provide production support for applications consisting of service restorations, service request tickets, requests for change, requests for support, system alerts, and notifications of production system problems of an ERP supply chain system in support of SAP modules ECC and PDM
- Provide support for configuration, development, and testing of ERP enhancements
- Responsible for creating Detailed Requirements, Functional Specifications, and Data Maps
- Develop detailed test plans to include both positive and negative test conditions and internal control conditions for audit purposes
- The test plans also cover error handling and atypical system and data conditions
- Execute manual tests scripts across test phases to include Unit, System, Functional, Interface, Regression, Performance, Integration and/or Interoperability
- Work with automated test team to develop auto test scripts to replace identified manual tests
- Coordinate or facilitate user acceptance testing to ensure customer satisfaction prior to code release
- Provide Post-Production Support and perform break-fix activities in support of all Newly developed interfaces
- Develop and review solution alternatives, and perform impact analyses with customers
- Lead daily standups, sprint planning, sprint reviews, and sprint retrospectives
Operations Manager
Accenture LLC
01.2001 - 11.2007
- Responsible for day to day operations and project management of supply chain management system
- Managed team that identified and implemented continuous improvement across supply chain to include demand planning, inventory management, procurement, and product creation
- Lead strategic projects/initiatives designed to generate major business improvements
- Met and/or exceeded clearly defined budget parameters and targets
- Identified obsolete inventory reducing warehouse overhead costs
- Execute & maintained sales & operations planning which allowed effective trend analysis
- Met service level agreement targets to contribute to team's excellent performance with the client
- Responsible for the following Project Management activities: Identified project dependencies, critical path, and milestones
- Planned projects to meet key milestones and kept projects on or under budget
- Responsible for the following PMO activities: Liaison between sales & operations team, scheduled and confirmed on time product receipts, forecasted labor hours, and created and managed cost analyst report which allowed management to analyze data trends to minimize operational costs while improving service
Human Resources Manager
AT&T
04.1999 - 01.2001
- Managed associate relations issues including counseling, coaching, and discipline
- Responsible for assisting with corporate integration, and workforce planning
- Facilitated performance management
- Led team to reduce asset expenses
Manager, Human Resources
SmarTalk TeleServices, Inc.
04.1998 - 04.1999
- Responsible for recruiting, interviewing, and hiring of 300 person, multi-location, public company
- Conducted new hire orientation, new hire paperwork, and benefits administration
- Managed employee counseling and discipline
- Responsible for worker’s compensation administration and accident investigation
- Prepared management reporting tools
- Managed two Reduction in Forces
- Supervised payroll specialist to ensure timely and accurate employee payroll
Operations Manager
TRC Staffing Services
09.1996 - 04.1998
- Responsible for managing and executing recruiting plan
- Supervised the interviewing, testing and placement of temporary employees
- Prepared employment verifications and workers compensation investigations
- Administered employee payroll
- Managed accounts payables and account receivables
Education
Human Resource Management -
Franklin University
Columbus, Ohio09.2005
Skills
- Proficient in SAP Materials Management
- SAP Supplier Relationship Management Expertise
- Proficient in SAP Warehouse Management
- SAP C-Folders
- Quality Assurance Notification
- Document Management System (DMS)
- Clear Verbal Communication
- Effective Written Communication
- Quality Assurance
- Software Testing Expertise
- Advanced Excel Analysis
- Office 365
- Project Oversight
- Certified Agile Scrum Master
- Certified in Tricentis Tosca
- DevOps methodologies
Certification
IC Agile Scrum Master Certified
Tricentis Tosca Certified
Interests
Timeline
Software Product & Platform Engineer Specialist
Accenture Federal Services, LLC
01.2011 - Current
Operations Manager
Accenture LLC
01.2001 - 11.2007
Human Resources Manager
AT&T
04.1999 - 01.2001
Manager, Human Resources
SmarTalk TeleServices, Inc.
04.1998 - 04.1999
Operations Manager
TRC Staffing Services
09.1996 - 04.1998
IC Agile Scrum Master Certified
Tricentis Tosca Certified
Human Resource Management -
Franklin University
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