MICHELLE CONEY
Chula Vista,CA
Overview
7
7
years of professional experience
Work History
Director of Reservations
Fairmont Grand Del Mar
San Diego
06.2022 - Current
- • Responsible for the day-to-day operations of the Reservations Department.
• Knowledgeable of all functions, reports and responsibilities of the Department
• Maximize Revenues by ensuring all Reservations Agents are knowledgeable in room product and all hotel services.
• Supervises, schedules, Trains, Coaches and counsels all Colleagues in the Reservations Departments
• Upholds Forbes 5 Star Level Service
• Provides assistance to Executive Office and Sales Offices with VIP/High Level Reservations
Conference Services Manager
Fairmont Grand Del Mar
11.2021 - 06.2022
- Act as a liaison between hotel and meeting planner to ensure a successful event
- This includes obtaining rooming lists, establishing billing, overseeing group room blocks and handling on-site logistics
- Plan Group’s food and beverage events, including assistance with menu and wine selections, decorations, entertainment and audio visual
- Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up and billing arrangements.
Executive Meeting Manager
Hilton Houston Westchase
Houston, TX
07.2021 - 11.2021
- Coordinated travel and accommodations for event attendees.
- Enhanced client satisfaction by effectively managing all aspects of executive meetings and events.
- Prepared and maintained attendance records for events for future client solicitation and marketing.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Executive Administrative Assistant
Hilton Houston Westchase
Houston, TX
02.2021 - 07.2021
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Convention Services Manager
Hilton Houston Westchase
04.2019 - 03.2020
- Planned, Upsold and detailed the program with the clients including: verification and modification of space, room requirements, times, equipment, menus and audio visual
- Managed function details and related activities to ensure the program requirements are satisfied
- Responsible for ensuring the highest quality experience is provided.
Reservations Manager
Pendry San Diego
12.2016 - 03.2019
- Part of the Opening team of a 317 room full service hotel located in Downtown San Diego
- Responsible for the hiring and managing of 13 agents who handle Room Reservation calls, Guest Requests and In-Room Dining Orders
- Responsible for creating and implantation of Departmental Policies, Procedures and Standards
- Assisted the Director of Revenue with preparing weekly, monthly and annual reports as well as providing guidance and support to the Group Rooms Coordinator.
Education
Bachelor of Arts, Sociology -
University of California Santa Barbara
Santa Barbara, CA01.2002
Skills
- Price Structuring
- Training
- Account Management
- Pre-Opening
- Five Star Customer Service
- Hotel Management
- Event Planning
- Call Center
Timeline
Director of Reservations
Fairmont Grand Del Mar
06.2022 - Current
Conference Services Manager
Fairmont Grand Del Mar
11.2021 - 06.2022
Executive Meeting Manager
Hilton Houston Westchase
07.2021 - 11.2021
Executive Administrative Assistant
Hilton Houston Westchase
02.2021 - 07.2021
Convention Services Manager
Hilton Houston Westchase
04.2019 - 03.2020
Reservations Manager
Pendry San Diego
12.2016 - 03.2019
Bachelor of Arts, Sociology -
University of California Santa Barbara