MICHELLE CONEY
Chula Vista,CA
Overview
7
7
years of professional experience
Work History
Director of Reservations
Fairmont Grand Del Mar
06.2022 - Current
- • Responsible for the day-to-day operations of the Reservations Department.
• Knowledgeable of all functions, reports and responsibilities of the Department
• Maximize Revenues by ensuring all Reservations Agents are knowledgeable in room product and all hotel services.
• Supervises, schedules, Trains, Coaches and counsels all Colleagues in the Reservations Departments
• Upholds Forbes 5 Star Level Service
• Provides assistance to Executive Office and Sales Offices with VIP/High Level Reservations
Conference Services Manager
Fairmont Grand Del Mar
11.2021 - 06.2022
- Act as a liaison between hotel and meeting planner to ensure a successful event
- This includes obtaining rooming lists, establishing billing, overseeing group room blocks and handling on-site logistics
- Plan Group’s food and beverage events, including assistance with menu and wine selections, decorations, entertainment and audio visual
- Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up and billing arrangements.
Executive Meeting Manager
Hilton Houston Westchase
07.2021 - 11.2021
- Coordinated travel and accommodations for event attendees.
- Enhanced client satisfaction by effectively managing all aspects of executive meetings and events.
- Prepared and maintained attendance records for events for future client solicitation and marketing.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Executive Administrative Assistant
Hilton Houston Westchase
02.2021 - 07.2021
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Filed paperwork and organized computer-based information.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
Convention Services Manager
Hilton Houston Westchase
04.2019 - 03.2020
- Planned, Upsold and detailed the program with the clients including: verification and modification of space, room requirements, times, equipment, menus and audio visual
- Managed function details and related activities to ensure the program requirements are satisfied
- Responsible for ensuring the highest quality experience is provided.
Reservations Manager
Pendry San Diego
12.2016 - 03.2019
- Part of the Opening team of a 317 room full service hotel located in Downtown San Diego
- Responsible for the hiring and managing of 13 agents who handle Room Reservation calls, Guest Requests and In-Room Dining Orders
- Responsible for creating and implantation of Departmental Policies, Procedures and Standards
- Assisted the Director of Revenue with preparing weekly, monthly and annual reports as well as providing guidance and support to the Group Rooms Coordinator.
Education
Bachelor of Arts, Sociology -
University of California Santa Barbara
Santa Barbara, CA01.2002
Skills
- Price Structuring
- Training
- Account Management
- Pre-Opening
- Five Star Customer Service
- Hotel Management
- Event Planning
- Call Center
Timeline
Director of Reservations
Fairmont Grand Del Mar
06.2022 - Current
Conference Services Manager
Fairmont Grand Del Mar
11.2021 - 06.2022
Executive Meeting Manager
Hilton Houston Westchase
07.2021 - 11.2021
Executive Administrative Assistant
Hilton Houston Westchase
02.2021 - 07.2021
Convention Services Manager
Hilton Houston Westchase
04.2019 - 03.2020
Reservations Manager
Pendry San Diego
12.2016 - 03.2019
Bachelor of Arts, Sociology -
University of California Santa Barbara