Michelle Conner
Summary
Versatile with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills.
Overview
21
21
years of professional experience
Work History
Patient Care Technician - UAII
WVU Medicine Wheeling Hospital
05.2019 - Current
- Obtain patient vital signs and report results to staff nurse or physician, noting changes from prior measurements.
- Monitor, track, and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Support patient scheduling, registration, discharges to promote team productivity.
- Change linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Obtain prior authorization information/documents from ordering provider's office prior to scheduling patient appointments
Unit Receptionist - Critical Care Unit
WVU Medicine Wheeling Hospital
02.2012 - 05.2019
- Monitored and screened visitors to verify accessibility to patients and inter-departmental personnel.
- Prepared admitted patient charts prior to their arrival to our unit
- Answered phone calls and directed the caller to the appropriate staff member.
- Contacted providers and other departments for nursing staff as directed ensuring excellent patient care
- Created spreadsheets and job aids to assist in streamlining the process by which nurses reported information to other nurses/medical personnel
Project Coordinator (Manager)
TeleTech Holdings, Inc.
04.2007 - 05.2010
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Global Business Operations Supervisor
TeleTech Holdings, Inc.
07.2002 - 05.2007
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Education
No Degree - Pre-Law
Ohio University - Eastern Campus
FlushingAssociate of Applied Science - Pre-Law/Criminal Justice
WVNCC
Wheeling05.2002
Skills
- Call Management
- Office Administration
- Clerical Support
- Problem-Solving
- Decision-Making
- Resource Coordination
- Team Leadership
- Customer Service
- Attention to Detail
- Critical Thinking
- Detail Oriented
Timeline
Patient Care Technician - UAII
WVU Medicine Wheeling Hospital
05.2019 - Current
Unit Receptionist - Critical Care Unit
WVU Medicine Wheeling Hospital
02.2012 - 05.2019
Project Coordinator (Manager)
TeleTech Holdings, Inc.
04.2007 - 05.2010
Global Business Operations Supervisor
TeleTech Holdings, Inc.
07.2002 - 05.2007
No Degree - Pre-Law
Ohio University - Eastern Campus
Associate of Applied Science - Pre-Law/Criminal Justice
WVNCC
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