Michelle Connor

• Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
• Comforted family members, offered attentive listening and high level of emotional support.
• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Maximized performance by monitoring daily activities and mentoring team members.
• Adjusted job assignments and schedules to keep pace with dynamic Patient needs, factoring in processes, employee knowledge and customer demands.
• Identified plans and resources required to meet project goals and objectives.
• Trained new team members by relaying information on company procedures and safety requirements.
• Coordinated primary staff schedules and led a group of 10 schedulers to staff approximately 1000 patients and guarantee optimum Patient coverage through out Baltimore County, Baltimore City, Harford County and Howard County.
• Developed and Presented community education While working closely with the Business Development Team to extend this education to our Partnered Facilities.
• Reviewed and audited accreditation standards and evaluated compliance, identified challenges and proposed solutions.
• Sustained collaborative relationships with Patients staff and administration.
• Provided and taught subject matter expertise to all New Staff as well as annual competencies.
• Subject matter expert in implementing and supporting staff in robust documentation in Remote Client , Rover and Epic.
• Reviewed resumes and employment applications for 7 managers and interviewed all applicants to evaluate work history and other qualifications.
• Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
• Worked with managers to achieve compliance with organizational policies for up to 90 Aides at one time, providing clarifying information and recommending necessary changes.
• Worked closely with Epic team to develop and implement a new centralized scheduling snap board inside of Epic with Geo location to improve productivity and maintain satisfaction of aides providing them with less travel.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• Completed dusting, washing dishes, laundry and vacuuming for patients.
• Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
• Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
• Worked with developmentally disabled children as young as 6 years old.

Stayed home to raise my children while caring for my own bed bound family member.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
• Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
• Monitored progress and documented patient health status changes to keep care team updated.
• Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Received My CNA in 1990 before it was maintained through the board of Nursing. I was unaware that I needed to be grandfathered in, as I wasn't actively working from 1993-2005.

So I retook the class in 2006 through Bel Air Health and Rehab.

• Relevant Coursework: Retail Management with some Management experience in High school as a Key holder for the Dollar tree in the Harford Mall