Proven leader and problem-solver at Pearl River Florist, adept in customer relationship management and complex problem-solving. Enhanced service quality and team performance, achieving high customer satisfaction and loyalty. Skilled in multitasking and interpersonal relations, fostering a positive and adaptable team environment.
Hi, I’m
Michelle Connor
Hillburn,NY
Summary
Overview
16
years of professional experience
Work History
Pearl River Florist
Manager, Designer, Sales
05.2008 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
Education
Mahwah High SchoolMahwah, NJ
High School Diploma
University Overview
College prep
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Customer Relationship Management
- Relationship Building
- Active Listening
- Interpersonal Relations
- Reliability
- Interpersonal Skills
Timeline
Manager, Designer, Sales
Pearl River Florist
05.2008 - Current
Mahwah High School
High School Diploma
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