Michelle Conte
Massapequa,NY
Summary
Adept at transforming client visions into reality, I leveraged my expertise in hair coloring techniques and client consultation at Hair by Michelle to significantly enhance client satisfaction. As a New York State Licensed Cosmetologist, I excel in relationship building, leading to a notable increase in repeat business. My commitment to continuous education ensures cutting-edge service delivery.
Overview
24
24
years of professional experience
Work History
Freelance Hairstylist
Hair by Michelle
07.2017 - Current
- Provide personalized hairstyling services, including cutting, coloring, styling, and treatments for a diverse clientele.
- Consult with clients to assess their individual hair care needs, offering expert advice on styles, colors, and treatments.
- Demonstrate expertise in various hair coloring techniques, including balayage, highlights, and ombre.
- Stay up-to-date with the latest hair trends and techniques through continuous education and industry events.
- Cultivate strong client relationships, leading to repeat business and referrals through exceptional service and attention to detail.
- Manage scheduling, invoicing, and client communication to ensure smooth operations and a positive client experience.
- Maintain a clean and organized workspace, adhering to health and safety regulations and ensuring a comfortable environment for clients.
Hairstylist
Salon Danina
09.2010 - 07.2017
Manager
Ralph's Famous Italian Ices
04.2001 - 09.2010
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Restaurant Waiter
Ciao Baby Restaurant
10.2006 - 06.2010
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
Cosmetology
Paul Mitchell The School
Garden City, NY06.2010
Hospitality Management
Nassau Community College
Garden City, NY06.2008
Skills
- Quick Learner
- Client consultation
- Appointment Scheduling
- Relationship building and management
- New York State Licensed Cosmetologist
- Hair extensions
- Outstanding client retention
- Hair Straightening
Timeline
Freelance Hairstylist
Hair by Michelle
07.2017 - Current
Hairstylist
Salon Danina
09.2010 - 07.2017
Restaurant Waiter
Ciao Baby Restaurant
10.2006 - 06.2010
Manager
Ralph's Famous Italian Ices
04.2001 - 09.2010
Cosmetology
Paul Mitchell The School
Hospitality Management
Nassau Community College
Similar Profiles
Scarlett ReynaScarlett Reyna
Salon Helper at Hair By MichelleSalon Helper at Hair By Michelle
Michelle Gueci-JenkinsMichelle Gueci-Jenkins
Cosmetologist at Hair By Michelle Gueci-JenkinsCosmetologist at Hair By Michelle Gueci-Jenkins
Julianna BalducciJulianna Balducci
Social Media Manager at Hair by Michelle DazaSocial Media Manager at Hair by Michelle Daza