Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Conte

Massapequa,NY

Summary

Adept at transforming client visions into reality, I leveraged my expertise in hair coloring techniques and client consultation at Hair by Michelle to significantly enhance client satisfaction. As a New York State Licensed Cosmetologist, I excel in relationship building, leading to a notable increase in repeat business. My commitment to continuous education ensures cutting-edge service delivery.

Overview

24
24
years of professional experience

Work History

Freelance Hairstylist

Hair by Michelle
07.2017 - Current
  • Provide personalized hairstyling services, including cutting, coloring, styling, and treatments for a diverse clientele.
  • Consult with clients to assess their individual hair care needs, offering expert advice on styles, colors, and treatments.
  • Demonstrate expertise in various hair coloring techniques, including balayage, highlights, and ombre.
  • Stay up-to-date with the latest hair trends and techniques through continuous education and industry events.
  • Cultivate strong client relationships, leading to repeat business and referrals through exceptional service and attention to detail.
  • Manage scheduling, invoicing, and client communication to ensure smooth operations and a positive client experience.
  • Maintain a clean and organized workspace, adhering to health and safety regulations and ensuring a comfortable environment for clients.

Hairstylist

Salon Danina
09.2010 - 07.2017

Manager

Ralph's Famous Italian Ices
04.2001 - 09.2010
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Restaurant Waiter

Ciao Baby Restaurant
10.2006 - 06.2010
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Education

Cosmetology

Paul Mitchell The School
Garden City, NY
06.2010

Hospitality Management

Nassau Community College
Garden City, NY
06.2008

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Relationship building and management
  • New York State Licensed Cosmetologist
  • Hair extensions
  • Outstanding client retention
  • Hair Straightening

Timeline

Freelance Hairstylist

Hair by Michelle
07.2017 - Current

Hairstylist

Salon Danina
09.2010 - 07.2017

Restaurant Waiter

Ciao Baby Restaurant
10.2006 - 06.2010

Manager

Ralph's Famous Italian Ices
04.2001 - 09.2010

Cosmetology

Paul Mitchell The School

Hospitality Management

Nassau Community College
Michelle Conte