MICHELLE CONTRERAS
Henderson,NV
Summary
Dependable individual seeking opportunity to apply acquired skill sets and contribute to company success. Ethical, and detail-oriented. Talented individual with strong organizational and leadership skills. Motivated to take on tasks and responsibilities. Adapts to changing environments and policies. Willing to take on tasks to support team and help business succeed. Offers strong bilingual skills in both oral and written forms.
Overview
8
8
years of professional experience
Work History
Retail Warehouse Associate
The Raider Image LLC
10.2022 - 10.2023
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Kept work areas neat, clean and free from debris.
- Consistently lifted materials weighing as much as 50 pounds.
- Transported merchandise pallets to move in warehouse.
- Picked and packed order items.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Completed cycle counts and monthly inventory.
- Updated merchandise pricing to match new values and special promotional rates.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Assistant Manager
Ransom Brothers, True Value, The Home Depot
11.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Manager
Special Services
11.2015 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Montecito High School
RamonaPalomar College
San Marcos, CASkills
- Inventory Tracking
- Quality Control
- Attention to Detail
- Punctual and Dependable
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Customer Service
- Money Handling Abilities
- Key Holder Experience
- Staff Training
- Bilingual (Spanish)
- Issue Research
Languages
Spanish
Native or Bilingual
Timeline
Retail Warehouse Associate
The Raider Image LLC
10.2022 - 10.2023
Assistant Manager
Ransom Brothers, True Value, The Home Depot
11.2018 - 10.2021
Manager
Special Services
11.2015 - 10.2018
Montecito High School
Palomar College
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