Michelle Contreras
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Area Store Lead
Cartel Roasting Co.
05.2022 - Current
- Oversee and manage multiple store locations
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours while maintaining proper labor goal.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
Supervisor
Cartel Roasting Co
01.2021 - 05.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with the Store Lead's needs
Barista
Cartel Coffee Lab
03.2018 - Current
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
Store Associate
PacSun Clothing
10.2015 - 05.2016
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Associate of Applied Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ12.2027
High School Diploma -
Xavier College Preparatory
05.2017
Skills
- Bilingual
- Store operations
- Staff Training and Development
- Scheduling and Time Management
- Conflict Resolution
- Microsoft Office Proficiency
- Document Management
Timeline
Area Store Lead
Cartel Roasting Co.
05.2022 - Current
Supervisor
Cartel Roasting Co
01.2021 - 05.2022
Barista
Cartel Coffee Lab
03.2018 - Current
Store Associate
PacSun Clothing
10.2015 - 05.2016
Associate of Applied Science - Nursing
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Xavier College Preparatory
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