Dynamic professional with a proven track record at America's Job Center of California, adept in enhancing operational efficiency and client satisfaction. Excelled in staff management and effective communication, driving team collaboration and adaptability. Leveraged goal-oriented strategies to exceed performance targets, demonstrating a commitment to excellence and continuous improvement.
Hi, I’m
Michelle Contreras
Compton,CA
Summary
Overview
7
years of professional experience
Work History
Watts Labor Community Action Committee
Corporate Receptionist
06.2023 - Current
Job overview
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed front desk operations during high-traffic periods while maintaining a calm demeanor under pressure.
- Provided quality customer service while addressing visitor concerns; promptly resolved issues through attentive listening and proactive problemsolving.
- Expedited issue resolution by directing calls or messages to appropriate departments or personnel swiftly.
America's Job Center of California
Supervisor Assistant
05.2021 - 10.2022
Job overview
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
The Children's Clinic
Community Ambassador
11.2021 - 08.2022
Job overview
- Delivered translation services through fluency in Spanish.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Implemented feedback surveys following events, using insights gathered to continuously improve future offerings.
Apex Logistics
Warehouse Clerk
11.2021 - 06.2022
Job overview
- Checked packages and merchandise for damage and notified vendors.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
Compton College
Librarian's Assistant
10.2019 - 03.2020
Job overview
- Placed books on proper shelves when returned to circulation.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Gained strong understanding of various methods for cataloging books and other materials.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
Aeropostale
Sales Floor Associate
02.2018 - 06.2019
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong product knowledge to address customer inquiries accurately and efficiently.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
Education
Cesar Chavez High School Compton, United States
High School Diploma
06.2017
University Overview
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Priority management
- Staff Discipline
- Adaptability and Flexibility
- Team Collaboration
- Reliability
- Effective Communication
- Task Prioritization
- Professional Demeanor
- Interpersonal Communication
Timeline
Corporate Receptionist
Watts Labor Community Action Committee
06.2023 - Current
Community Ambassador
The Children's Clinic
11.2021 - 08.2022
Warehouse Clerk
Apex Logistics
11.2021 - 06.2022
Supervisor Assistant
America's Job Center of California
05.2021 - 10.2022
Librarian's Assistant
Compton College
10.2019 - 03.2020
Sales Floor Associate
Aeropostale
02.2018 - 06.2019
Cesar Chavez High School
High School Diploma
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