MICHELLE CONVENTO
Philadelphia,PA
Summary
Customer Service Representative eager to leverage excellent communication and people skills in a dynamic environment. Demonstrates a strong commitment to enhancing customer satisfaction through innovative problem-solving and timely assistance. Ready to contribute to a team-oriented setting while continuously learning and adapting to new challenges.
Diligent Customer Service/ Patient Access with robust background in educational coordination and curriculum development. Led initiatives to improve student engagement and fostered collaborative teaching environments. Displayed strong organizational skills and effective communication in supporting teachers and staff.
Overview
6
6
years of professional experience
Work History
Teacher Coordinator
Bensalem Kindercare
12.2025 - Current
- Crafted tailored lesson plans to support diverse learning needs and promote academic success.
- Developed and applied differentiated teaching techniques to effectively engage students across a spectrum of learning styles.
- Assisted full-time educators in implementing effective classroom management strategies and encouraging student involvement.
- Evaluated student progress and communicated feedback to support academic achievement.
- Established and nurtured collaborative relationships with students, parents, and staff to promote clear and effective communication.
- Organized and led professional development sessions focused on improving instructional techniques.
Teacher Aide Assistant
The Spark Learning Center
01.2025 - 12.2025
- Assisted lead teachers in delivering engaging lessons, fostering a positive learning environment that encouraged student participation and growth.
- Coordinated classroom activities, leading to smoother operations and improved student learning outcomes.
- Streamlined classroom workflows to optimize lesson delivery, resulting in noticeable improvements in student comprehension and participation.
- Collaborated with teachers to maintain cleanliness and organization, fostering a welcoming environment that enhanced student comfort and focus.
- Executed thorough cleaning protocols, ensuring a hygienic space that contributed to improved health outcomes and reduced absenteeism.
Customer Service Agent
Frontier Airlines
09.2022 - 01.2024
- Provided exceptional service to passengers, fostering a welcoming environment and enhancing overall customer satisfaction.
- Streamlined check-in processes, significantly reducing wait times and improving operational efficiency during peak hours.
- Worked closely with team members to resolve passenger issues, ensuring timely solutions and maintaining a positive travel experience.
- Educated passengers on airline policies and procedures, effectively minimizing misunderstandings and strengthening customer loyalty.
Hostess/ Server
Bonchon
09.2020 - 09.2022
- Provided exceptional customer service, fostering a welcoming environment that enhanced guest satisfaction and repeat visits.
- Managed seating arrangements efficiently, reducing wait times and optimizing table turnover for increased revenue.
- Worked closely with kitchen staff to ensure timely food delivery, improving service efficiency and enhancing overall dining experience.
- Maintained accurate reservation records and guest preferences, contributing to personalized service and increased customer loyalty.
Customer Service / Cashier
Walgreens
01.2020 - 08.2020
- Managed customer transactions efficiently, enhancing checkout speed and improving overall customer satisfaction.
- Provided exceptional service by addressing customer inquiries and resolving issues, fostering a welcoming shopping environment.
- Worked closely with team members to streamline inventory processes, leading to reduced stock discrepancies and improved product availability.
- Monitored sales trends and customer feedback to optimize product displays, resulting in noticeable increases in impulse purchases.
- Emphasized teamwork and positive communication, contributing to a motivated atmosphere that enhanced employee morale.
Education
No Degree - Radiology Technician
Community College of Philadelphia
Philadelphia, PA01-2027
Skills
- Team Leadership
- Adaptability
- Organizational Skills
- Multitasking
- Service Excellence
Timeline
Teacher Coordinator
Bensalem Kindercare
12.2025 - Current
Teacher Aide Assistant
The Spark Learning Center
01.2025 - 12.2025
Customer Service Agent
Frontier Airlines
09.2022 - 01.2024
Hostess/ Server
Bonchon
09.2020 - 09.2022
Customer Service / Cashier
Walgreens
01.2020 - 08.2020
No Degree - Radiology Technician
Community College of Philadelphia
Personal Information
Title: Customer Service Representative