Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Michelle Cook

Northport

Summary

Dynamic and dependable professional with extensive experience in customer relations and cash handling at Dollar General Market. Proven ability to train team members and enhance service quality, ensuring customer satisfaction. Skilled in multitasking and maintaining sanitation procedures, consistently delivering exceptional results in fast-paced environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Cashier

Dollar General Market
Northport
05.2024 - 12.2025
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Housekeeper

Comfort Inn by Choice Hotels
Tuscaloosa
01.2023 - 03.2024
  • Used cleaning chemicals following proper guidelines.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Cashier

Roosters Chicken N Fixins
Northport
12.2020 - 12.2022
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Answered phone calls to assist customers with questions and orders.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Welcomed customers, offering assistance to help find store items.

Elderly Caregiver

Reba Scruggs
Tuscaloosa
01.2007 - 06.2015
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Improved patient outlook and daily living through compassionate care.
  • Responded quickly in emergency situations in a calm manner.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Supported clients in making decisions that were consistent with their values and wishes.
  • Assisted elderly clients with daily living activities such as bathing, dressing and grooming.
  • Communicated effectively with family members on progress of client's health condition.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Contacted medical providers on behalf of clients to follow up on appointments.

Education

Associate of Science - General Studies

Shelton State Community College
Tuscaloosa, AL
05-2013

Nursing

Shelton State Community College
Tuscaloosa, AL

Skills

  • Professionalism and courtesy
  • Proficient in [software]
  • Multitasking and organization
  • Dependability and reliability
  • Customer relations
  • Hospitality and accommodation
  • Complaint resolution
  • Cash handling expertise
  • Written and verbal communication
  • Sanitation procedures
  • Cash register operation

Accomplishments

  • National honor roll/National Honor Society Club
  • Graduate with Advanced Academic diploma

Certification

  • Pharmacy Technician License (needs to be updated)

Timeline

Cashier

Dollar General Market
05.2024 - 12.2025

Housekeeper

Comfort Inn by Choice Hotels
01.2023 - 03.2024

Cashier

Roosters Chicken N Fixins
12.2020 - 12.2022

Elderly Caregiver

Reba Scruggs
01.2007 - 06.2015

Associate of Science - General Studies

Shelton State Community College

Nursing

Shelton State Community College

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Michelle Cook