Michelle Cooper
Administrative
Washington,DC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, data entry and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Data Entry Clerk for Covid-19 Testing Site
Maxim Health Services/Cheverly Health Department
Cheverly Maryland, Prince Georges County
01.2020 - 07.2023
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Added documents to file records and created new records to support filing needs.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Verified accuracy of all computer system information by updating data.
- Entered client information into databases quickly and with minimal errors.
- Obtained scanned records and uploaded into database.
- Organized, sorted and checked Epic input data against original documents.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
Lead Concierge
Classic Concierge
Arlington, VA
02.2005 - 12.2019
- Provide an exceptional living environment experience to ensure that residents are receiving the best in-class service at various Luxury Apartment Locations.
- Manage relationships with residents and property management.
- Coordinate concierge schedules and appointments with clear communication and collaboration to create smooth processes as needed.
- Maintain an excellent customer service with all residents, visitors, and leasing prospects.
- Track and monitor packages and deliveries accordingly, in addition, Notify Maintenance should a maintenance issue arise, observe security surveillance, Perform administrative duties such as phone support, calendar management, mail disbursements and any correspondence.
- Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies.
- Adhere to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations by notifying proper authorities.
Patient Service Representative
Howard University Hospital
Washington, DC
01.1998 - 09.2019
- Provide excellent customer service.
- Completed registration quickly and cordially for all new and existing patients.
- Confirmed patient information, collected copays and verified insurance.
- Directed patient flow during practice hours, minimizing patient wait time.
- Assisting all center staff with a variety of clerical duties.
- Answer and assist all incoming calls to the center.
- Recorded and filed patient data and medical records.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Efficiently performed insurance verification.
- Wrote clear and detailed clinical phone messages for physicians
Education
High School Diploma -
Cardozo High School
Washington, DCNo Degree -
Howard University
Washington, DCSkills
- Maintains confidentiality
- Professional and mature
- Word processing
- Mail handling
- Independent worker
- Excel formulas
- Microsoft Office proficiency
- Data collection and reporting
- Data verification
- Information Verification
- Appointment Scheduling
- Insurance claims
- Reminder calls
- Insurance Verification
- Payment collection
- Patient Scheduling
- Customer Service
- Inbound and Outbound Calling
- Credit card processing
- Complaint resolution
- Report preparation
- Medical terminology knowledge
- Professional telephone demeanor
- Multi-line phone talent
- Money handling abilities
- Good listening skills
- Creative problem solving
- Appointment Scheduling
- Scheduling
- Medical Insurance
- Patient Assistance
- Appointment Setting
- Patient Information Verification
- Patient Information Collection
- Patient Checkout Procedures
- Payment Collection
- Spreadsheets
- Patient Contact
- Office Supply Ordering
- Billing Inquiries
- Medical Records Maintenance
- Directing Callers
- Planned and directed full testing lifecycle for Covid projects
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Data Entry Clerk for Covid-19 Testing Site
Maxim Health Services/Cheverly Health Department
01.2020 - 07.2023
Lead Concierge
Classic Concierge
02.2005 - 12.2019
Patient Service Representative
Howard University Hospital
01.1998 - 09.2019
High School Diploma -
Cardozo High School
No Degree -
Howard University
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