Michelle Cooper
Kirkwood,NY
Summary
Dedicated administrative professional well-versed in communication and team building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Patient Service Specialist
Guthrie Orthopedics
09.2023 - Current
- File and maintain patient records in accordance with HIPAA regulations.
- Assist patients in filling out check-in and payment paperwork.
- Organize patient records and database to facilitate information storage and retrieval.
- Compile and maintain patient medical records to keep information complete and up-to-date.
- Facilitate communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
Senior Distribution Center Liaison
Centralized Supply Chain Services
05.2021 - 08.2023
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Successfully communicated with entities inside and outside of business.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Contributed to the successful execution of company-wide initiatives through diligent tracking of project milestones and deliverables.
- Created and managed project plans, timelines and budgets.
Customer Service Director
Maine's Paper And Food Service
03.2000 - 01.2020
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Coordinated with other departments to improve internal processes, enhancing overall company performance and achieving seamless collaboration between teams.
- Hosted forums for current and prospective customers to share concerns, thoughts and ideas.
- Coordinated customer service team projects, achieving successful on-time completion.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Reduced employee turnover through effective recruitment strategies and ongoing professional development opportunities.
- Streamlined call center operations for improved efficiency and reduced wait times.
Education
High School Diploma -
Susquehanna Valley Senior High School
Conklin, NY06.1984
Skills
- Reliability and Dedication
- Gathering Information from Patients
- Patient Needs Assessment and Referral
- Attention to Detail
- Conflict Resolution
- Appointment Scheduling
- Outbound Calling
- Data Collection
- 50 WPM Typing Speed
- Risk Management
- Punctual and Hardworking
- Calm and Effective Under Pressure
- Resolving Problems
Timeline
Patient Service Specialist
Guthrie Orthopedics
09.2023 - Current
Senior Distribution Center Liaison
Centralized Supply Chain Services
05.2021 - 08.2023
Customer Service Director
Maine's Paper And Food Service
03.2000 - 01.2020
High School Diploma -
Susquehanna Valley Senior High School
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