Michelle Copley
Chillicothe,OH
Summary
Diligent Office Administrator with proven background in coordinating and managing service operations. Successfully streamlined workflows resulting in increased efficiency and enhanced customer satisfaction. Demonstrated ability in team collaboration and problem-solving.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Specialist
Elytus/RTS
04.2020 - 07.2024
- Prepare and mail invoices, process payments, and document account updates to ensure timely and accurate billing operations.
- Identify, research, and resolve billing discrepancies, maintaining system accuracy and up-to-date customer account information.
- Reconcile accounts receivable ledger, verifying payments and resolving variances, in addition to entering Purchase Orders for precise invoicing.
Office Coordinator
Combs Heating & Cooling
04.2019 - 03.2020
- Researching client inquiries when it comes to parts, service and warranties in a quick a efficient manner with follow up resolutions.
- Handing Invoicing, Accounts Payable/Receivables, bank reconciliation and deposits, inputting Purchase orders
- Warranting both Commerical and Residential parts. Helping with incoming calls for dispatch and scheduling service calls and emergencies.
Office Manager
Ginn Dental Care
08.2014 - 02.2019
- Streamlined insurance claim processing, clarified patient benefits, and provided transparent cost breakdowns for dental procedures and services.
- Ensured compliance with regulatory standards by maintaining accurate patient records, including personal information and treatment consultations.
- Recruited and trained office staff, fostering a team-oriented environment committed to delivering exceptional patient care.
Accounts Receivable Medical Specialist
Family Healthcare Center
04.2008 - 08.2014
- Resolved billing discrepancies through meticulous research, ensuring accuracy and integrity of financial records.
- Managed claim processes, including the accurate filing of Commercial, Medicare, and Dental Claims, and efficiently addressed denied claims.
- Conducted financial transactions including posting cash payments, processing refunds, and recording insurance checks.
Education
Bachelor of Arts - Business Administration
Ohio Christian University
Circleville, OH05.2016
Skills
- Payment processing
- Invoice management
- Account Reconciliation
- Bill Payment and Recordkeeping
- Strong organizational skills
- Meticulous attention to specifics
- Effective problem resolution
- Customer relations
Timeline
Accounts Receivable Specialist
Elytus/RTS
04.2020 - 07.2024
Office Coordinator
Combs Heating & Cooling
04.2019 - 03.2020
Office Manager
Ginn Dental Care
08.2014 - 02.2019
Accounts Receivable Medical Specialist
Family Healthcare Center
04.2008 - 08.2014
Bachelor of Arts - Business Administration
Ohio Christian University
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