Michelle Coppola, CPhT
St. Charles,MO
Summary
Certified Pharmacy Technician with 3+ years of experience in high-volume retail, specializing in accurate prescription processing and complex insurance resolution. Highly adaptable professional with a proven track record of managing multi-layered logistics and delivering exceptional patient service under pressure.
Overview
12
12
years of professional experience
Work History
Family Logistics & Relocation Manager
Independent Coordinator
06.2020 - Current
- Logistics Coordination: Orchestrated complex international and cross-country relocations, managing strict timelines, documentation, and household operations.
- Operational Adaptability: Maintained high levels of organization and resilience while managing family logistics in dynamic, high-pressure environments.
Private Nanny
Cameron Newell
El Paso, Texas
10.2019 - 06.2020
- Documentation: Maintained detailed logs of health concerns and developmental milestones, ensuring clear communication and accurate record-keeping.
- Routine Management: Implemented structured daily environments and managed household tasks to ensure operational efficiency.
Certified Pharmacy Technician
Walgreens
Orange City, FL
04.2016 - 06.2019
- Prescription Processing: Utilized Intercom Plus to accurately enter, process, and track high-volume prescription orders while resolving complex insurance (TPR) rejections.
- Pharmacy Automation: Operated and maintained automated dispensing cells to ensure efficient workflow and 100% accuracy in medication filling and labeling.
- Inventory Management: Maintained pharmacy stock by monitoring inventory levels, managing out-of-dates, and processing drug shipments and returns.
- Patient Relations: Provided exceptional front-end and drive-thru service, managing multi-line phone systems to address inquiries from patients, physicians, and insurance providers.
Customer Service Representative
Frontier Communications
DeLand, Florida
08.2014 - 04.2016
- Technical Support: Provided remote troubleshooting for Intuit products (QuickBooks, TurboTax) and resolved complex small-business account concerns.
- Conflict Resolution: Managed difficult situations with professionalism, utilizing empathy and policy knowledge to provide appropriate solutions.
Education
Associate of Arts - General Studies
Daytona State College
DeLand, FL05-2014
Diploma - Pharmacy Technician
Lincoln Technical Institute
Fern Park, FL02-2012
Skills
- Clinical Skills: Aseptic Technique, Sterile & Non-Sterile Compounding, Laminar Flow Hood Operation
- Pharmacy Operations: Prescription Entry & Filling, Medication Accuracy, Inventory Management
- Specialized Packaging: Compliance Blister Packs, Multi-Dose Packaging, Automated Dispensing Cells
- Compliance: HIPAA Privacy Standards, Regulatory Adherence, Quality Assurance
- Insurance & Billing: Third-Party Claims Resolution, Insurance Triage, Problem Solving
- Software & Tech: Intercom Plus, Technical Support, Data Entry
Timeline
Family Logistics & Relocation Manager
Independent Coordinator
06.2020 - Current
Private Nanny
Cameron Newell
10.2019 - 06.2020
Certified Pharmacy Technician
Walgreens
04.2016 - 06.2019
Customer Service Representative
Frontier Communications
08.2014 - 04.2016
Associate of Arts - General Studies
Daytona State College
Diploma - Pharmacy Technician
Lincoln Technical Institute