Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Cordasco

Tucson,AZ

Summary

Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of pos system operations.

Overview

23
23
years of professional experience

Work History

Front Desk Receptionist

D&D Materials LLC.
Tucson, Arizona
04.2024 - 09.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Completed basic bookkeeping and document filing.

Cashier

22nd St Antique Mall
Tucson, AZ
09.2022 - 04.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.

Facility Attendant

Pantano Christian Church
Tucson, AZ
07.2018 - 03.2020
  • Cleaned and sanitized restrooms, locker rooms, showers and other areas of the facility.
  • Assisted in setting up tables, chairs and other necessary items for special events held at the facility.
  • Ensured proper disposal of trash by emptying receptacles into designated containers.
  • Maintained cleanliness of lobby area by dusting furniture and vacuuming carpets.
  • Organized storage closets according to established guidelines for easy retrieval of materials needed for daily operations.
  • Stocked shelves with cleaning supplies, paper products, linens and other related items used in daily operations.
  • Ensured that all hazardous materials were properly labeled and stored away from public areas.
  • Performed janitorial duties including sweeping, mopping floors, washing windows and walls as needed.
  • Set up facility areas with supplies, tables and chairs for planned activities.

Cashier Manager

Circle K
Tucson, AZ
12.2001 - 01.2011
  • Managed and trained cashiers on proper cash handling procedures.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Analyzed sales data to identify opportunities for improvement in store performance.
  • Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
  • Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
  • Coordinated with other departments such as accounting and finance when needed.
  • Reviewed employee time sheets for accuracy before submitting them for payroll processing.
  • Scheduled staff shifts according to business needs ensuring adequate coverage at all times.
  • Maintained communication with corporate office regarding store operations issues or concerns.
  • Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Reconciled registers to prepare daily bank deposits.
  • Processed payments promptly for customers to exceed productivity standards.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Education

High School Diploma -

Ppep Tec - Alice S. Paul Learning Center
Tucson, AZ
01-1998

Skills

  • Appointment confirmation
  • Mail distribution
  • Office Organization
  • Mail Sorting
  • Correspondence typing
  • Customer Service
  • File Management
  • Inventory Control
  • File Organization
  • Cash Handling
  • Telephone Etiquette
  • Bookkeeping
  • Scheduling appointments
  • Word Processing
  • Oral and writing communication
  • Verbal and written communication
  • Filing
  • Mail handling
  • Scheduling

References

References available upon request.

Timeline

Front Desk Receptionist

D&D Materials LLC.
04.2024 - 09.2024

Cashier

22nd St Antique Mall
09.2022 - 04.2024

Facility Attendant

Pantano Christian Church
07.2018 - 03.2020

Cashier Manager

Circle K
12.2001 - 01.2011

High School Diploma -

Ppep Tec - Alice S. Paul Learning Center

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Michelle Cordasco