Michelle Cornell
Manhattan Beach,CA
Overview
14
14
years of professional experience
Work History
Shipt Shopper
Self Employed Services
Manhattan Beach, CA
08.2020 - 06.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed professional relationships with customers to establish repeat business and increase trust.
Personal Assistant
Self Employed Services
Long Beach, CA
11.2016 - 05.2020
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
- Facilitated transportation to and from appointments.
- Maintained entire family's schedule and organized events.
- Identified needs and coordinated plans for travel and out-of-town functions.
Sales Associate
H&M Hennes & Mauritz
Huntington Beach, CA
06.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Restaurant Owner/Operator
The Open Table-Outdoor Eatery
Henrietta, TX
11.2014 - 08.2016
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
Bar Manager
Hemingway's Tavern
San Antonio, TX
03.2009 - 11.2014
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer service rankings by resolving issues quickly and accurately.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Education
Associate of Applied Science - Criminal Justice
El Paso Community College
El Paso, TXSkills
- Sales Expertise
- Delivery Management
- Customer Relations
- Entrepreneurial Leadership
- Inventory Control Procedures
- Serve Customers
- Food Handling Standards
- Accurate Money Handling
- Product Knowledge
Languages
Spanish
Native or Bilingual
Timeline
Shipt Shopper
Self Employed Services
08.2020 - 06.2023
Sales Associate
H&M Hennes & Mauritz
06.2017 - 07.2019
Personal Assistant
Self Employed Services
11.2016 - 05.2020
Restaurant Owner/Operator
The Open Table-Outdoor Eatery
11.2014 - 08.2016
Bar Manager
Hemingway's Tavern
03.2009 - 11.2014
Associate of Applied Science - Criminal Justice
El Paso Community College