MICHELLE CORNWELL
Scurry,TX
Summary
Seeking an administration position utilizing 25 plus years of experience in administration, office management, AR/AP and customer service. Professional experience in coordinating and optimizing department functions to achieve operational success. Known for driving process improvements and ensuring customer satisfaction through meticulous attention to detail. Highly reliable team player who adapts to changing needs and fosters collaborative work environment. Demonstrates talent for developing rapport with customers to access their needs and make appropriate recommendations.
Overview
7
7
years of professional experience
Work History
Service Department Coordinator
Service Fire Industrial, Inc
04.2024 - Current
- Manage the service department's schedules for the technicians.
- Creating job tickets and invoices, Creating monthly, quarterly and annual service and inspection reports, Assist in job closeouts, customer service and implemented a new service software.
- Coordinated timely maintenance services, resulting in increased customer satisfaction rates.
- Ensured high-quality customer service with thorough employee training and performance monitoring.
- Reduced customer wait times for appointments with effective communication and organization strategies.
Office Administrator/Project Coordinator
Level 5 Retail Construction
03.2023 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Assisted in preparation of invoices and outgoing payments
- Coordinated all job closeouts.
- Worked alongside and assisted Bidding Manager.
- Marketing/Social Media
Office Administrator/Orthodontic Assistant
Capps Orthodontics
01.2018 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Managed front desk personnel and front office protocols.
- Patient Management
- Delivered patient financials
- Marketing/Social Media
- Orthodontic Assistant
- Insurance Verification
- Treatment Coordinating
Education
No Degree -
Eastfield College
Mesquite, TXSkills
- Detail-oriented mindset
- Strong Organization
- Client Relationship Building
- Customer service expertise
- Exceptional communication
- Service Scheduling
- Documentation Management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Timeline
Service Department Coordinator
Service Fire Industrial, Inc
04.2024 - Current
Office Administrator/Project Coordinator
Level 5 Retail Construction
03.2023 - 04.2024
Office Administrator/Orthodontic Assistant
Capps Orthodontics
01.2018 - 02.2023
No Degree -
Eastfield College
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